Should I see the Profile events in the CDP platform ( Customer ->Profile -> Events) when using the AEP Web SDK to send the user interactions? | Community
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surapaneni
Level 2
July 26, 2023
Solved

Should I see the Profile events in the CDP platform ( Customer ->Profile -> Events) when using the AEP Web SDK to send the user interactions?

Hi Team,

I'm using AEP Web SDK to send the page views and integrations into the AEP and to CDP by enabling profiling on the schema and Data set.

I see my profiles are merged with primary identifier ECID and secondary identifier (user variable)

 

My question is, Should I see the Events data under Profiles (Customer->Profile->Event) ?

 

if  the answer to see the event data is yes, then I'm not seeing them. Is there a configuration I need to make sure to populate the events?

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John_Man
John_ManAccepted solution
Level 2
August 1, 2023

good call, I see them failed. Do you know why I see the unsupported events?

 


see if this helps,

 

Solved: AEP Batch Ingestion Error | Updates are not suppor... - Adobe Experience League Community - 590921

 

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9 replies

John_Man
John_Man
Level 2
July 31, 2023

Yes, see below screen capture for reference. Web SDK data to AEP data lake is sent in micro batches, so maybe there will be some delay.

 

 

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surapaneniAuthor
Level 2
July 31, 2023

It's been a few days now. I see the profile come through and the ECID, just not the events. Any idea?

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John_Man
John_Man
Level 2
July 31, 2023

have you also checked the data set activity page to see if data are ingested successfully or any failed batches.

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jayakrishnaaparthasarathy
jayakrishnaaparthasarathy
New Participant
July 31, 2023

Hi @surapaneni  - Seems you are using GTM to send web SDK event to AEP. So this might be one of the reason that your events are not getting visible under profile tab. I have also experienced the same for one of our POC. Recommend you to utilize data query service to validate your web sdk data from GTM.

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surapaneniAuthor
Level 2
July 31, 2023

Hi @jayakrishnaaparthasarathy  Thanks for the reply. I'm using Adobe Launch with Web SDK extension to send the events. 

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jayakrishnaaparthasarathy
jayakrishnaaparthasarathy
New Participant
July 31, 2023

Hi @surapaneni  - Your earlier shared screenshot was pointing out GTM. I would suggest you to take a look on merge policy once and make sure your event schema are aligned and been placed for the processing. 

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