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Luca_Lattarini
New Participant
September 13, 2022
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Throubleshooting Identity graph viewer

  • September 13, 2022
  • 1 reply
  • 739 views

Hello guys,

 

We are checking why different customer profiles are stitched together by different email . Any suggestion on how to throubleshooting this issue and check if we associate properly identity with an identity namespace?

Thanks

 

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Best answer by Anuhya-Y

@luca_lattarini 

 

Are there any other identities apart from email identity for these profiles?  And that other identity is common between different profiles?

 

Common example : same device used by different users , in this case ECID,email  as identities. Different emails would be stitched together as ECID is same .

 

Best way to trouble shoot, observe identity graph and check data sources of different identities.

1 reply

Anuhya-Y
Anuhya-YAccepted solution
New Participant
September 13, 2022

@luca_lattarini 

 

Are there any other identities apart from email identity for these profiles?  And that other identity is common between different profiles?

 

Common example : same device used by different users , in this case ECID,email  as identities. Different emails would be stitched together as ECID is same .

 

Best way to trouble shoot, observe identity graph and check data sources of different identities.

Luca_Lattarini
New Participant
September 13, 2022

Yes, I confirmed the situation you mentioned 

Common example : same device used by different users , in this case ECID,email  as identities. Different emails would be stitched together as ECID is same .

 

We noticed by usingIdentitygraph viewer where we checked the list of data sources.

Thanks