Unable to connect to Assurance from Android app | Community
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srinivasadevar1
Level 2
Aug 29, 2024 7:52 PM UTC

Unable to connect to Assurance from Android app

I downloaded sample aep app.
while trying to connect to assurance session, after entering PIN for session I see below error in lo.
AdobeExperienceSDK com...be.marketing.mobile.sampleapp E Assurance/AssuranceStateManager - SDK configuration is not available to read OrgId

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7 replies

kanchan26mitharwal
New Participant
Feb 6, 2025 12:14 PM UTC

Hey, 

Were you able to resolve the issue? I am getting it on all the apps downloaded from Githubs.

Regards

 

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SimranTh
New Participant
Feb 12, 2025 4:36 PM UTC

Hi were you able to resolve it as I am still getting the same issue as well on my end when I try to connect android to assurance tool 

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Naveen20
Level 2
Sep 3, 2024 5:30 PM UTC

Hey @srinivasadevar1 , Please check the configurations 

FYI
https://developer.adobe.com/client-sdks/edge/adobe-journey-optimizer/push-notification/android/automatic-display-and-tracking/

Thanks

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    srinivasadevar1Author
    Level 2
    Sep 9, 2024 3:26 AM UTC

    Hi @naveen20 ,
    you shared me the link to push notification.
    I am not looking for push notification scenario, I am looking for assurance setup for app lifecycle and event tracking. Assurance setup it self failing for me in android app.

     

    Thanks

    Srinivas

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      _Manoj_Kumar_
      _Manoj_Kumar_
      New Participant
      Sep 9, 2024 3:29 AM UTC

      Hello @srinivasadevar1  Looks like the Assurance is not detecting the Org Id. Can you check if the SDK is initialized properly before invoking the assurance extension?

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