Unable to sign in to Adobe Experience Platform Debugger | Community

New Participant

Unable to sign in to Adobe Experience Platform Debugger

Forum|Forum|10 months ago
May 5, 2025
4 replies
1052 views

I am unable to sign in to Adobe Experience Platform Debugger extension in Google Chrome. I hit 'Sign in' but it never re-directs me to the sign in page instead comes back to the main screen.

Employee

@khadijamasood Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni

New Participant

@khadijamasood @The newest plugin version has fixed the issue. Can you please verify and close this ticket?

Cheers from Switzerland!

KhadijaMasoodAuthor

New Participant

Yes the issue has been resolved on my end. Good to close the ticket!

New Participant

This issue should be fixed by now.

Can you please validate?

Cheers from Switzerland!

KhadijaMasoodAuthor

New Participant

Yes the issue has been resolved on my end. Good to close the ticket!

New Participant

Hi @khadijamasood

maybe clear your cookies and retry. Else, have you tried it in another browser?

Cheers from Switzerland!

KhadijaMasoodAuthor

New Participant

I did all of these steps and still couldn't fix the issue:

delete cache and cookies in Chrome
uninstall and reinstall the AEP debugger extension in Chrome
Tried to see if incognito mode would make a difference - it didn't
Tried to look for it in another browser (Mozilla) - couldn't find it
restart system