Community Q&A Coffee Break, June 22nd with Adobe Journey Optimizer experts Robert Calangiu, Erik Wiener, Daniel Cristian Popescu & Alan Kirkham | Community
Skip to main content
Sukrity_Wadhwa
Employee
June 7, 2023

Community Q&A Coffee Break, June 22nd with Adobe Journey Optimizer experts Robert Calangiu, Erik Wiener, Daniel Cristian Popescu & Alan Kirkham

  • June 7, 2023
  • 11 replies
  • 7316 views

Join us for the next Adobe Journey Optimizer Community Q&A Coffee Break! 

  Thursday, June 22nd from 8am -9am PT 

We'll be joined by Adobe Journey Optimizer expertsRobert Calangiu  (@Robert_Calangiu), Senior Product Manager, Erik Wiener (@erikw342711)Director Platform Engineering, Daniel Cristian Popescu, (@dpopescu)Senior Software Engineer and Alan Kirkham, (@kirkham)Solution Consultant. In this AMA (Ask Me Anything)- like event, the experts will be logged in and ready to answer any of your questions related to:

  1. Topics discussed in the Experience League Live scheduled for June 14th, 2023: Explore the future of Adobe Journey Optimizer with the web channel and content experimentation, i.e., 
    • How to configure the new web channel and content experimentation capabilities, and
    • the use cases around the two capabilities.
  2. Topics discussed in the Adobe Summit EMEA 2023 session on Build Personalised Mobile Moments with Adobe Journey Optimizer, scheduled for June 9th, i.e.,

    • Design a rich In-App message that provides users with hotel room discount that includes a clear call-to-action to book
    • Create an enticing push notification that pulls the user into the app
    • Test an event-driven Omni-Channel Journey to deliver a feel-good brand experience incentivising online check-in through Push and SMS messaging for upsell opportunities

Participating is easy:

  • Add your Questions below by Replying to this thread. 
  • Begin your Question with our hosts' Community Usernames: @Robert_Calangiu@erikw342711@dpopescu and @kirkham.
  • Stand-by to watch the page as the experts weigh in during the hour, so that you can:
    • Clarify your questions
    • Ask follow up Qs and provide additional details
    • See Questions posted by other Community members to up-vote those that you find interesting
    • Discuss further with your AJO Community member peers 

Meet the Experts

Robert Calangiu is a Senior Product Manager leading web personalization on Adobe Journey Optimizer. He was previously PM for Adobe Target focused on optimization, experimentation, visual editing, and integrations with other products as Analytics and AEM. And before that, Robert worked as a product manager for Adobe’s TV Everywhere portfolio, leading Authentication & Fraud Management solutions. He is passionate about building customer centric products and helping customers solve the right problems.

 

Alan Kirkham is a Solution Consultant with over four years’ experience working with Adobe Campaign and digital omnichannel journeys. Alan has enjoyed working closely with large global customers helping them to maximise their use of Adobe products. Before working at Adobe, he acquired over 10 years’ experience working in large organisations as a Solutions Architect and Project Manager.

 

Erik Wiener aka @erikw342711, Director Platform Engineering

 

 

 

 

 

Daniel Cristian Popescu, aka @dpopescu, Sr Software Engineer

 

 

 

 

 

 

 

💡 Something already coming to mind?💡

Add your Adobe Journey Optimizer web channel and in-app related questions below any time before or during the Coffee Break on Thursday, June 22nd, when you can watch the page and be ready to add follow-up questions and discuss further with other community members!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

11 replies

bsimoes-lcg
New Participant
June 21, 2023

How do I exclude customers from a journey if they have reached a goal?
Do i have to test if the success event happened always before an activation?

HausmannS
Employee
June 22, 2023

The customer will not fall into the journey or the branch of the journey, if they don't meet the criteria. So, it depends how you define the event. E.g. if the event that triggers the journey is that the customer reaches the gold status, then any customer who already has the status will not fall into the journey when it is triggered, it will only be triggered for those customers who reach the gold status after journey activation. 

bsimoes-lcg
New Participant
June 22, 2023

Consider that I'm doing a abandoned cart journey - my evaluation criteria would be AddToCart without Purchase in last 30min or something, and I intend to activate the customer for 7 days.
If a user converts the next day, would that mean he would be automatically excluded from the journey, or I would have to check everytime.

 

The same could apply to your example - if a user reaches gold member, and drops to silver the next day, would he be excluded from a 7 day journey?