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New Participant
May 29, 2025

exclusion of profiles

  • May 29, 2025
  • 3 replies
  • 471 views

Hello everyone, we are currently facing a challenge and it is the following: my profiles are being excluded when exporting them to a destination.What could be the cause of this??We did an exercise with the same audience where it was exported to 2 different destinations, in one it was excluded and in the other it didn't exclude anyone.

3 replies

kautuk_sahni
Employee
June 26, 2025

@mateobo Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni
Imbalakumar
New Participant
May 30, 2025

Hi @mateobo 

 

This may be because of "Mandatory Key" - profiles without mandatory keys wont be exported if you choose this option.

 

I dont think its causing because of deduplication, here only the duplicate profile will be excluded, otherwise all unique profile will be here.

 

Refer this below screen shot,

 

 

I suspect the way you activated may different for both these destination, please check this and confirm.

 

Thanks,

Bala

AnkitJasani29
New Participant
May 30, 2025

Hi @mateobo ,

Reference: https://experienceleague.adobe.com/en/docs/experience-platform/dataflows/ui/monitor-destinations

missing attributes and consent violation could be the reason based on data available in above reference link.

Two more thing found while doing research around this

  1. https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/how-to-get-the-details-of-the-profiles-that-are-getting-excluded/td-p/721273
    According to above duplicate records also can be the reason.
  2. https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/why-some-profiles-in-cdp-are-excluded-from-destination-export/m-p/615157
    This also looks like similar what you have asked. So, might be you could get some insights from here as well.

Hope it helps!

 

Thanks

Ankit