Issue : Relationship not working expected for Look Up Schema | Community
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Neha33
New Participant
January 8, 2025

Issue : Relationship not working expected for Look Up Schema

  • January 8, 2025
  • 3 replies
  • 689 views

We are establishing relationship from Lookup to Individual Profile schema, using  cross device as well as non-people Identifier as namespace, we are not able to fetch lookup attaributes in the Audience though Full Schema view is enabled, however when we do the relationship from Individual Profile to Look Up it was working as ecpected. 

notes: 

1) Both the schemas are profile enabled

2) Dataset are also enabled and have some dummy data as well

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3 replies

kautuk_sahni
kautuk_sahni
Employee
February 17, 2025

@neha33 Did you get an answer from Support? 

Kautuk Sahni
kautuk_sahni
kautuk_sahni
Employee
January 20, 2025

@neha33 Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

Kautuk Sahni
Tof_Jossic
Tof_Jossic
Employee
January 8, 2025

@neha33 You may have to raise a Support ticket so we can look further into this but we have recently come across a case where the segmentation for lookup attributes from a relationship was not working due to a missing schema relationship descriptor:

"xdm:descriptorReferenceIdentity"

 In the above case, deleting the lookup relationship from the schema and re-creating it straight away re-generated the descriptor and segmentation re-started as expected.

 

I have no further details on what may have happened (schema creation, further unknown actions, timings.. etc) but I thought I'd mention this. If this does not help, as I said please raise a Support ticket.

 

Also see https://developer.adobe.com/experience-platform-apis/references/schema-registry/#operation/listDescriptors to list the current descriptors

    N
    Neha33Author
    New Participant
    January 8, 2025

    Thanks Jossic!

    But I have already deleted and reset the relationship it is still not working as expected, but as you say I will raise a Support ticket to get it checked, thanks once again.

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