Sandbox access request

Forum|Forum|2 years ago
September 21, 2023
1 reply
2270 views

Hi,

I am getting an error where it says no sandbox enabled for this user even though the profile has sandbox as a product feature. Is there any issue here?

Thanks

Real-Time Customer Data Platform

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Best answer by Tof_Jossic

@cbsimp Hello! In case you are checking in the Admin Console, can you make sure you (or an Admin) check in the AEP permissions section (within AEP UI) to verify your user does have a role applied that contains the necessary sandboxes? Please see https://experienceleague.adobe.com/docs/experience-platform/access-control/home.html?lang=en

Tof_JossicAccepted solution

Employee

@cbsimp Hello! In case you are checking in the Admin Console, can you make sure you (or an Admin) check in the AEP permissions section (within AEP UI) to verify your user does have a role applied that contains the necessary sandboxes? Please see https://experienceleague.adobe.com/docs/experience-platform/access-control/home.html?lang=en