Adobe Experience Cloud Debugger not recognizing experience cloud tab

Forum|Forum|6 years ago
February 27, 2020
1 reply
7734 views

I am trying to run Target Traces using the Adobe Experience Cloud Debugger like I've done hundreds of times before as of yesterday I get an error saying No Experience Cloud tab found even though i have Target running on another tab. Is anyone else experiencing this? Is there a fix? I'm using Chrome version 79.0.3945.117

Target

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Best answer by MihneaD

@jluparello-1 ,
Try this and let us know if it fixes it:

1. Log-out of the Marketing Cloud.

2. Clear all cache and cookies.

3. Try again.

Mihnea Docea | Technical Support Consultant | Customer Experience | Adobe | 1 (800) 497-0335

MihneaDAccepted solution

Employee

@jluparello-1 ,
Try this and let us know if it fixes it:

1. Log-out of the Marketing Cloud.

2. Clear all cache and cookies.

3. Try again.

Mihnea Docea | Technical Support Consultant | Customer Experience | Adobe | 1 (800) 497-0335

J

jluparello-1Author

New Participant

Thanks for the response. After logging out and clearing cache and cookies I'm still presented with the same error.

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