adobe not defined | Community
Skip to main content
Level 2
May 16, 2023
Solved

adobe not defined

I'm trying to use adobe.target.applyOffer but am getting the error adobe is not defined. Target seems to be running correctly on the page as there is an active test running on the page. Is there a reason adobe would be undefined?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
PratheepArunRaj
PratheepArunRajAccepted solution
New Participant
May 17, 2023

Dear deakin96,

If you are using Adobe Target Extension (V1 or V2) in Adobe Launch, then you should not get the error.

Is it possible to share the public URL so that we can validate it? Something is missing here.

Thank You, Pratheep Arun Raj B (Arun) | NextRow Digital | Terryn Winter Analytics

9 replies

PratheepArunRaj
PratheepArunRajAccepted solution
New Participant
May 17, 2023

Dear deakin96,

If you are using Adobe Target Extension (V1 or V2) in Adobe Launch, then you should not get the error.

Is it possible to share the public URL so that we can validate it? Something is missing here.

Thank You, Pratheep Arun Raj B (Arun) | NextRow Digital | Terryn Winter Analytics

Translate
jpetermarias
Employee
May 17, 2023

Hi @deakin96, It could be because of race conditions. Can you try to load the at.js on that page synchronously? It may be that the at.js is still loading when the adobe.target.applyOffer() function is called.

Translate
deakin96Author
Level 2
May 17, 2023

Thats a good idea but that wouldn't explain not being able to access the adobe object in the chrome devtools long after the page has loaded correct?

Translate
Matthew_Ravlich_ACG
New Participant
May 16, 2023

Hi @deakin96,

applyOffer requires the mbox parameter. If no mbox name is specified, an error occurs.

Documentation: https://experienceleague.adobe.com/docs/target-dev/developer/client-side/at-js-implementation/functions-overview/adobe-target-applyoffer.html

I hope that helps.

Translate
deakin96Author
Level 2
May 16, 2023

The problem is its saying adobe isn't defined so I can't get that far regardless.

Translate
Matthew_Ravlich_ACG
New Participant
May 16, 2023

When does the error appear? Can you share a screenshot of the error?

 

Matthew Ravlich | ACG Digital | albertacg.com

Translate