Call to target global mbox is not returning the expected response | Community
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Sahana_S
New Participant
March 21, 2024
Solved

Call to target global mbox is not returning the expected response

  • March 21, 2024
  • 2 replies
  • 879 views

We have integrated Adobe target with AEM. We have configured a recommendation activity for a particular page. As expected, the mbox call is requested on every page load, but the weird part is the call is returning inconsistent response. 

 

Note: No changes were made to the activity in the last 4 months and this issue is being encountered only in the recent days. Also, the response below might not be in the right format as I have removed some confidential attributes.

 

for eg: This is the request that goes from our end to target:

https://dayintegrationintern.tt.omtrdc.net/m2/organizationid/mbox/json?mbox=target-global-mbox&mboxSession=sessionvalue&mboxPC=&mboxPage=mboxpage&mboxRid=mboxrid&mboxVersion=1.5.0&mboxCount=1&mboxTime=1711017185672&mboxHost=hostID&mboxURL=URLof the configuredpage

 

Expected response(which is returned some times) : 

{"sessionId":"ID","tntId":"tntID.35_0","offers":[{"responseTokens":{"offer.name":"Offername-102248-73477-1701079019114","experience.id":"1","activity.name":" Recommendation US Live","profile.activeActivities":"1031863","geo.city":"city","geo.state":"state","activity.id":"1031863","experience.name":"name","geo.zip":"zip","profile.searchqueryterm":"queryterm","offer.id":"1512613","geo.country":"ctry"},"actions":[{"action":"insertBefore","selector":"#cmp-searchresults__holder","content":"<style>\n}]}]}

 

Actual Response (which is returned the rest of the times):

{"sessionId":"ID","tntId":"tntID.35_0","offers":[{"responseTokens":{"offer.name":"Offername-102248-73477-1701079019114","experience.id":"1","activity.name":" Recommendation US Live","profile.activeActivities":"1031863","geo.city":"city","geo.state":"state","activity.id":"1031863","experience.name":"name","geo.zip":"zip","profile.searchqueryterm":"queryterm","offer.id":"1512613","geo.country":"ctry"},} 

 

Please note that the action part of the expected response where the recommendation design is injected is missing. This is why the recommendations are not displayed. But, As I am not sure why this inconsistency is observed, I am seeking for solutions.

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    Best answer by alexbishop

    I'd suggest raising this with Customer Care if you haven't done already, as it's likely something that will need to be troubleshooted by looking at the full request/response, as well as the setup within Target

    2 replies

    I
    iamaemuser
    New Participant
    May 1, 2024

    Hi @sahana_s 

     

    We are also trying to integration form based AT activity in AEM, but not sure how to do that. Currently we have created a AT target and not sure about next step in integrating it in AEM. Could you please let us know how you integrated?

     

    alexbishop
    alexbishopAccepted solution
    Employee
    April 5, 2024

    I'd suggest raising this with Customer Care if you haven't done already, as it's likely something that will need to be troubleshooted by looking at the full request/response, as well as the setup within Target

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