Getting the following error in my browser console - Errors: field - [qaMode] - Invalid QaMode token; | Community
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darrenb_IV
Level 2
March 9, 2020
Solved

Getting the following error in my browser console - Errors: field - [qaMode] - Invalid QaMode token;

Hi there. I'm wondering if anyone can shed any light as to why I'm getting the following error in my browser console on the Target response (.tt.omtrdc...) payload?

I've copied the QA URL from my activity, and when I paste into the browser, I can't debug the payload, because this is the only message I get.

 

Not sure if related, but the Adobe Experience Cloud Debugger throws me the following error when I try to turn on Target Traces.

ERROR{{errorRetrievingTargetAccessData}}

 

 

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    justtryingtofindanswersAccepted solution
    Level 2
    August 16, 2021

    Did you by any chance make a copy of a previous activity?

    I copied a couple of older/previous activities and made some changes and couldn't QA the test. Turned out on the Goals & Settings page the duration end date was still set to a date in the past. When I changed it to "when deactivated" the QA link worked.

     

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    17 replies

    mikem321
    Level 2
    August 19, 2021

    I was confused by this error too. Here's what I found.

     

    This seemed to be caused by an old and apparently now invalid QA activity link.

    Example: Adding ?at_preview_token=[your token here...]

    Solution:

    1. Add ?at_preview_token= with no token value
    2. Clear cookies as this value is persisted

    The above steps resolved the issue for me.

     

    If this keeps happening to people in your org, they are probably using an old preview link that was provided a while ago and is now invalid for some reason.

     

    At least, that's what I've surmised from troubleshooting it.

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      justtryingtofindanswersAccepted solution
      Level 2
      August 16, 2021

      Did you by any chance make a copy of a previous activity?

      I copied a couple of older/previous activities and made some changes and couldn't QA the test. Turned out on the Goals & Settings page the duration end date was still set to a date in the past. When I changed it to "when deactivated" the QA link worked.

       

      Translate
        BenMu6
        Level 3
        October 20, 2021

        This is the correct answer. I had the same issue, I deactivated an activity and then tried to make changes to re-launch but couldn't QA it. It was because the "scheduled activation date and time" were in the past. I changed them and everything works as expected now.

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          seannblonien
          New Participant
          April 30, 2021
          Still getting this error months later. I am wondering why no one has addressed this
          Translate
            justtryingtofindanswers
            Level 2
            August 16, 2021

            Have you already found a solution? If not, I've replied my solution to OP. Maybe it'll fix it for your issue too.

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              darrenb_IVAuthor
              Level 2
              April 21, 2021

              I haven't seen this problem in a little while, but then again I had switched to using Firefox to debug once the Debugger was made available to Firefox, and everything seems to work fine there. But I'm not sure whether the problem has resolved in Chrome

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                Amelia_Waliany
                Amelia_Waliany
                Employee
                April 1, 2021

                Hi @darrenb_iv ! Were you able to resolve this issue with the support that was provided? If so, please let us know by marking the helpful response as, "Correct Reply," - otherwise I'd encourage you to follow up👍

                 

                Thank you and I hope you are having a wonderful day!

                 

                Warmly,

                Amelia, Target Community Manager

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                happydev2
                New Participant
                October 30, 2020

                Did anyone find the solution for that? It seems like this post has been viewed 4.7k time and Adobe support hasn't provided any solid answer.

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                  happydev2
                  New Participant
                  October 30, 2020
                  Did anyone find the solution for that? It seems like this post has been viewed 4.7k time and Adobe support hasn't provided any solid answer
                  Translate
                    monicam74460384
                    Level 1
                    October 21, 2020

                    Is there any further progress on this?

                     

                    Still getting ERROR{{errorRetrievingTargetAccessData}} when trying to Enable Target Traces in Adobe Experience Cloud Debugger BETA despite being logged into Adobe Target in chrome.

                     

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                      smgrimshaw
                      New Participant
                      January 14, 2021
                      I don't suppose you ever solved this did you?
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                        Amelia_Waliany
                        Amelia_Waliany
                        Employee
                        April 5, 2020

                        Check out this link to Target Documentation on Known Issues and Resolved Issues  - hope its helpful!

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                        manojs87260944
                        manojs87260944
                        New Participant
                        April 22, 2020

                        Hi @amelia_waliany . Could you please be a bit specific on ERROR{{errorRetrievingTargetAccessData}} when trying to do a target trace in the Debugger? Is there an alternative for the moment? Much appreciated, and thank you!

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                          Anonymous
                          March 26, 2020
                          I'm getting exactly the same problem...
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