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New Participant
August 19, 2021
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Inactive Activites Triggering

  • August 19, 2021
  • 1 reply
  • 1540 views

Whenever I create an Activity, it defaults to Inactive. These are using Experience Targeting and Json Offers.  Once I create it, I start receiving the inactive activity instantly before I activate it.  This seems to only occur in one of the workspaces that we have setup for testing only.  Is there some sort of configuration issue?  What would cause this?

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Best answer by Gaurav_Singh_02

@jchabot86 the issue seems to be related to the settings for the environment associated with your workspace.Please try accessing the Environment settings : Go to Target UI > Administration > Environments 

 

And edit the Environment associated with your workspace and ensure that the "Activity Mode" is set to "Active Activities" 

In case if it is set to "Active and Inactive Activities" (As shown in the screenshot) then inactive activities will also render for this environment.

1 reply

Gaurav_Singh_02Accepted solution
Employee
August 20, 2021

@jchabot86 the issue seems to be related to the settings for the environment associated with your workspace.Please try accessing the Environment settings : Go to Target UI > Administration > Environments 

 

And edit the Environment associated with your workspace and ensure that the "Activity Mode" is set to "Active Activities" 

In case if it is set to "Active and Inactive Activities" (As shown in the screenshot) then inactive activities will also render for this environment.

jchabot86Author
New Participant
August 20, 2021

Thank you!  That was it

Employee
August 20, 2021

Great ..! If this fixed your problem , can you mark this as an Accepted solution