Inconsistent activity delivery in the experience targeting. | Community
Skip to main content
Ashok_Adiyolil
Ashok_Adiyolil
New Participant
October 30, 2020
Solved

Inconsistent activity delivery in the experience targeting.

  • October 30, 2020
  • 2 replies
  • 1803 views

Hi Experts,

I have an issue in delivering activity when I created few experiences in target.

In my scenario ,the activities are inconsistent in the delivery. When the user logged we will be displaying recommendation in the home page. But it is inconsistent and sometimes it will delivery.

What would be the reason?

Can anyone help on this?

 

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by surebee

    Hi @ashok_adiyolil,

    Thanks for reaching out!

    There could be several reasons why there is inconsistent content delivery- how are you authenticating a user? What is the use case? Are you using mbox3rdPartyId? How is the audience set up?

    Is a logged in user meeting the audience condition? Are there any error messages displayed on the console when you append ?mboxDebug=1 to the URL you are testing on?

    I invite you to try the debug tools outlined here to see if that leads to some answers: https://docs.adobe.com/content/help/en/target/using/activities/troubleshoot-activities/content-trouble.html

    Please feel free to open a Client Care ticket with us by emailing customercare@adobe.com as well so we can take a closer look. Hope this helps!

    2 replies

    K
    karandhawan
    Employee
    November 26, 2020

    @ashok_adiyolil You can troubleshoot the delivery using mboxTrace. Trace information reflects the outcome of a Target call and any additional data that may help in determining why this particular outcome happened, such as a set of available branches among which the selection was made in a campaign. 

    https://experienceleague.adobe.com/docs/target/using/activities/troubleshoot-activities/content-trouble.html?lang=en#section_256FCF7C14BB435BA2C68049EF0BA99E

     

    Regards,

    Karan

      surebee
      surebeeAccepted solution
      Employee
      November 3, 2020

      Hi @ashok_adiyolil,

      Thanks for reaching out!

      There could be several reasons why there is inconsistent content delivery- how are you authenticating a user? What is the use case? Are you using mbox3rdPartyId? How is the audience set up?

      Is a logged in user meeting the audience condition? Are there any error messages displayed on the console when you append ?mboxDebug=1 to the URL you are testing on?

      I invite you to try the debug tools outlined here to see if that leads to some answers: https://docs.adobe.com/content/help/en/target/using/activities/troubleshoot-activities/content-trouble.html

      Please feel free to open a Client Care ticket with us by emailing customercare@adobe.com as well so we can take a closer look. Hope this helps!

        Ashok_Adiyolil
        Ashok_AdiyolilAuthor
        New Participant
        November 4, 2020

        Appreciating your response.

        Answers to your question

        Authenticating a user? - Normal password authentication methods used in AEM

        What is the use case? - We have to deliver a personalized content to the logged in user. Aim is to Identify Guest purchasers.

        How we construct this ? and Is a logged in user meeting the audience condition? - We capture user id in a data element and then it is mapped with profile parameter "profile.login" Once the parameter is passed to the profile.login we use them into vistor profile- with the following condition if parameter value present then bucket those user as logged in user. ignore if it empty(when unauthenticated)

        Are you using mbox3rdPartyId? How is the audience set up? - No we are not setting this mbox3rdPartyId, Does it required? if yes can you please guide with exact steps. Are there any error messages displayed on the console when you append ?mboxDebug=1 to the URL you are testing on? yes we are getting following error AT:[page-init] Adobe Target content delivery is disabled. Ensure that you can save cookies to your current domain, there is no "mboxDisable" cookie and there is no "mboxDisable" parameter in query string. but we have validated there is no mboxdisable in cookie and URL. Still notsure why this is coming

        Terms & ConditionsAccessibility statement

        Loading footer...