Issue using Adobe Analytics When Using the VEC Extension. Help? | Community
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Kjaggers777
New Participant
October 14, 2020
Question

Issue using Adobe Analytics When Using the VEC Extension. Help?

  • October 14, 2020
  • 1 reply
  • 929 views

We are having issues with Adobe Analytics (and some random sites like Spotify Web Player) not loading if the VEC Helper is enabled. We have gone to support and delivered the HAR files to no avail. We need it enabled to use Adobe Target, and have to disable it to use Analytics and some other sites.

 

Has anyone else had this problem? If so, is there a fix?

 

Thanks,

 

Kenneth

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    1 reply

    S
    skand
    Employee
    October 20, 2020

    @kjaggers777 

    No we have not seen this issue as VEC helper extension is independent I believe and usually activates when either you open any QA URLs or open Target Activity in VEC.

     

    Can you share the exact steps to replicate the issue?

     

    This VEC extension is recently updated also, can you please confirm you had it updated already ? 

     

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