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selvaganesh
selvaganesh
Level 5
August 15, 2016
Solved

Multiple Audiences Resolved

I created an Experience Targeting activity where there is a one to  one mapping between audience and experience. What if multiple audiences are resolved ? Which experience will be shown ?

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ParitMittal
ParitMittalAccepted solution
Level 10
August 29, 2016

Hi ,

In experience targeting it's not at all possible to add multiple audience . If you want to add multiple audiences into one experience like this, you lose the ability to track which audience is performing better. In other words, I don't see a business need of doing it this way. Better would be to split the two audiences into two experiences. Also, If you try to allocates same audience to different experience in Experience targeting , It will show the error as below

Thanks & Regards

Parit Mittal

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3 replies

Mark-Talbot-Adobe
Employee
September 8, 2016

This was a gap in our documentation. The second FAQ is new and addresses this issue.

https://marketing.adobe.com/resources/help/en_US/target/target/c_troubleshooting_targets_and_audiences.html

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dwright-adobe
Employee
August 29, 2016

Hi Selvagesh (and Parit),

Experiences are prioritized in the order in which they appear, e.g. the first audience/experience on the diagram screen has the highest priority.

Daniel

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ParitMittal
ParitMittalAccepted solution
Level 10
August 29, 2016

Hi ,

In experience targeting it's not at all possible to add multiple audience . If you want to add multiple audiences into one experience like this, you lose the ability to track which audience is performing better. In other words, I don't see a business need of doing it this way. Better would be to split the two audiences into two experiences. Also, If you try to allocates same audience to different experience in Experience targeting , It will show the error as below

Thanks & Regards

Parit Mittal

Translate
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