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garimamalhotra
New Participant
July 24, 2022
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Recommendation

  • July 24, 2022
  • 3 replies
  • 1614 views

Hi,

I created one recommendation activity using visual composer on product detail page and added the criteria based on popular products and choose the design but when I tried to preview the Activity QA link its not showing any results. Could you please help me if I am missing something? 

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    Best answer by Gaureshk_Kodag

    Have you uploaded feed OR created custom mboxes to collect product data into the Adobe Target recommendations catalog?
    Below are the steps you need to take before configuring the recommendations activity.

    1. Upload feed via CSV/FTP (no need for custom mboxes to collect entity data in this case) OR trigger custom mbox on all PDP (using Adobe launch or any other tag manager that you have) with necessary mbox params like entity.id, entity.name, entity.price, and so on.

    2. Once the feed is uploaded or custom mbox has been placed on all PDPs create a collection.

    3. Create a design with help of entity attributes, for example, entity1.name, entity2.name etc.

    4. Create criteria.

    5. Create recommendations activity in VEC or FEC.

     

    for more details on criteria where you are facing issues visit https://experienceleague.adobe.com/docs/target/using/recommendations/criteria/algorithms.html?lang=en

    Entire documentation on how to setup recommendation activity in Adobe Target - https://experienceleague.adobe.com/docs/target/using/recommendations/recommendations.html?lang=en

     

    Hope this helps

     

     

    3 replies

    G
    Gaurav_Singh_02
    Employee
    July 26, 2022

    @garimamalhotra  To debug this further , I would recommend to first check if there is any recs data generated for this activity or not . Go to Target activity and then click on three dots : 

    If you see the data getting captured then this means that the algorithm is generating results.

     

    Now as suggested by @gaureshk_kodag you need to ensure that required entity attributes are present on the page (based upon the criteria used). You may refer to this documentation for more details: https://experienceleague.adobe.com/docs/target/using/recommendations/criteria/base-the-recommendation-on-a-recommendation-key.html?lang=en .

     

    Once you have verified this information then the next step should be to check recommendation trace logs using the authorization token to check for the exact root cause as there be multiple issues for example "Partial rendering is disabled" , entities getting removed due to global exclusions and criteria inclusions.

     

    Hope this helps.

     

      MihneaD
      MihneaD
      Employee
      July 25, 2022

      @garimamalhotra,

       

      As Gaureshk_Kodag mentioned, all product detail pages must send in entity values via mbox. The following three parameters would be considered the bare minimum:

       

      entity.id
      entity.name
      entity.categoryId

       

      Without this information, it is impossible for Recommendations to know what has been viewed or bought.

       

      This is something that should be set up/configured by your developer. With that said, here is a KB article that provides some code examples.

       

      Mihnea Docea "Committed to Excellence" | Technical Support Rep | Customer Care | Customer & Employee Experience | Adobe | 1 (800) 497-0335 x3 | customercare@adobe.com

        Gaureshk_Kodag
        Gaureshk_Kodag
        Employee
        July 25, 2022

        Hi @garimamalhotra 

        Wanted to confirm below.

        As I can see in the screenshot, are you using viewed this bought that criteria? for recommendations around bought products we need to pass one custom mbox ("OrderConfirm" mbox) on the product purchased page (i.e. thank you page) to collect information of a purchased product. Has that already been done?

         

          G
          garimamalhotraAuthor
          New Participant
          July 25, 2022

          Hi @gaureshk_kodag 

          Thank you for reply. No, I did not passed any custom mbox. Could you please help me regarding this?
          Also I created one more activity with different criteria and I am facing the same problem.

            Gaureshk_Kodag
            Gaureshk_KodagAccepted solution
            Employee
            July 26, 2022

            Have you uploaded feed OR created custom mboxes to collect product data into the Adobe Target recommendations catalog?
            Below are the steps you need to take before configuring the recommendations activity.

            1. Upload feed via CSV/FTP (no need for custom mboxes to collect entity data in this case) OR trigger custom mbox on all PDP (using Adobe launch or any other tag manager that you have) with necessary mbox params like entity.id, entity.name, entity.price, and so on.

            2. Once the feed is uploaded or custom mbox has been placed on all PDPs create a collection.

            3. Create a design with help of entity attributes, for example, entity1.name, entity2.name etc.

            4. Create criteria.

            5. Create recommendations activity in VEC or FEC.

             

            for more details on criteria where you are facing issues visit https://experienceleague.adobe.com/docs/target/using/recommendations/criteria/algorithms.html?lang=en

            Entire documentation on how to setup recommendation activity in Adobe Target - https://experienceleague.adobe.com/docs/target/using/recommendations/recommendations.html?lang=en

             

            Hope this helps

             

             

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