"Syncing" Just Spins | Community
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michaelb4458446
michaelb4458446
New Participant
July 2, 2018
Solved

"Syncing" Just Spins

  • July 2, 2018
  • 10 replies
  • 8716 views

I've been experiencing an issue where after saving an offer or campaign and then saving the Activity, I see the saved message in green, then it just syncs. So far this particular activity has been syncing for more than an hour!!!

I've cleared cache, deleted cookies, signed out of Target, and restarted my computer. None of these things has worked.

This happens on all campaigns, just re-saving them without making changes

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    Best answer by JordanDavis

    Hi Michael,

    An issue is being investigated, and will be listed shortly on Status.Adobe.com. Once listed there, you can subscribe to notifications as progress is made. I'll check back and let you know when it is live there.

    Thank you,

    Jordan

    10 replies

    michaelb4458446
    michaelb4458446Author
    New Participant
    July 2, 2018

    Looks like it is working now! Thanks.

    J
    JordanDavis
    Employee
    July 2, 2018

    Good to hear - other customers' are going through now too. May need to re-save to trigger.

    T
    TylerWinz
    New Participant
    July 2, 2018

    My dashboard looks fixed! Syncing isn't stuck anymore for me.

      J
      JordanDavis
      Employee
      July 2, 2018

      Thank you for confirming. Additional follow up is being done. It seems not fully resolved yet. Status.Adobe.com will be updated once officially fixed.

      T
      TylerWinz
      New Participant
      July 2, 2018

      I just refreshed, looks like the issue is persisting. I have an email ticket open, they just direct me to status.adobe.com.

      J
      JordanDavis
      Employee
      July 2, 2018

      Thanks, Tyler. Is the issue continuing for you now? Do you have an open support ticket for this? Remediation is underway, so now verifying whether it is addressed for customers.

      T
      TylerWinz
      New Participant
      July 2, 2018

      Getting the same issue. Infinite spinning for Activating/Deactivating activites as well.

      J
      JordanDavis
      Employee
      July 2, 2018

      Issue is listed here - you can subscribe there now for updates: Adobe Status

      J
      JordanDavis
      Employee
      July 2, 2018

      Starting from approximately 11:46AM MDT, some Adobe Target customers that are hosted in NA14 (a subset of North American customers) might be unable to change existing campaign or create new campaign from MAC UI.

      J
      JordanDavisAccepted solution
      Employee
      July 2, 2018

      Hi Michael,

      An issue is being investigated, and will be listed shortly on Status.Adobe.com. Once listed there, you can subscribe to notifications as progress is made. I'll check back and let you know when it is live there.

      Thank you,

      Jordan

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