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NazifHa
New Participant
September 10, 2024
Solved

Unable to make edits to activity on Target

  • September 10, 2024
  • 4 replies
  • 1030 views

I am attempting to make edits to an existing live activity but every time I attempt to save it, I am given this error: "ERROR Could not validate the activity. Please contact customer care for further help.".

I have approver privileges and this only occurs for this one activity. Any solutions?

 

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    Best answer by MauG

    I would stop the activity, do the changes and reactivate... a few seconds might not affect your users :).

     

    Best regards,

     

    Mauricio.

    4 replies

    MauG
    MauGAccepted solution
    New Participant
    September 25, 2024

    I would stop the activity, do the changes and reactivate... a few seconds might not affect your users :).

     

    Best regards,

     

    Mauricio.

      pradnya_balvir
      pradnya_balvir
      New Participant
      September 13, 2024

      Hi @nazifha, 

       

      What kind of changes you are looking in existing activity?

      Because there are some limitation changing the live activity. (Example: you cant change report source)

       

        D
        dparker15
        New Participant
        September 12, 2024

        what edits did you make?  Sometimes the edit you made can't be saved because of a syntax issue (if using custom code).  Go back and try to make a simple edit and see if it saves and if not, you may have an activity that needs to be rebuilt (assuming no one else can edit it too)

          RiteshY18
          RiteshY18
          New Participant
          September 11, 2024

          @nazifha  could be below, 

          1. Locked activity by another user or restricted to set of user / region /workspace
          2. Activity is live/archived/expired ?
          3. Browser cache ? 
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