Community Manager

[WORKFRONT COFFEE BREAK] Wednesday, May 29th at 8am PT: Best Practices for the Adobe Business Platform Migration

Forum|Forum|1 year ago
April 26, 2024
13 replies
10106 views

Join Technical Support Engineers McKay White (@mckaywh) and Rexx Madsen (@rexxma) on Wednesday, May 29th at 8am PT for a 1-hour text-only event on the Adobe Business Platform. Be sure to RSVP on the right for event reminders on the day of the event!

Because this Coffee Break is a bit more technical than usual Q&A chats, we want to make sure that responses are meaningful and relative to your specific use case. Please include the following pieces of information with your question, if available:

Details of your SSO configuration
Your organization’s Admin Console setup (ex: if you already have an Admin Console)
Any applicable integrations (ex: an integration with Workday to provision new users)

Interested in learning more about the migration and next steps? Check out the on-demand event, Migrating to the Adobe Business Platform, that was hosted on April 23.

To help shape the conversation, here are some topics and questions to consider:

Are all customers going to be migrated to the Adobe Business Platform, or just a select few? How do we find out if, and when, we are scheduled to migrate?
How do I add or delete users in Workfront once we have migrated? Is it a different process than what I’m currently doing now?
How does this migration affect integrations, Fusion, or any other automations we have set up in our Workfront instance?
Are my SSO configurations impacted? Will users need to change the way they login?

Note: If you cannot make the live Q&A, that’s okay! Feel free to ask your questions now in the Community thread below, as this will give our experts more time to prepare and research answers. Your question will be answered in the order that it was received.

HOW TO PARTICIPATE

All content pertaining to this Coffee Break topic (Adobe Business Platform/Admin Console) will occur solely on this thread. There will be NO live webinar link or recorded video call.
To provide more meaningful answers regarding your specific environment, please consider including some additional information, including:
- Details of your SSO Configuration
- Your organization’s Admin Console setup (example: if you already have an Admin Console)
- Any applicable integrations (example: an integration with Workday to provision new users)
Add your questions below by commenting on this thread: · Begin your question with one of our hosts' Community Usernames: @mckaywh and @rexxma
During the live session, be sure to refresh the Coffee Break page periodically to catch new questions and responses. You can respond at any time to:
- Clarify your questions
- Ask follow-up questions and provide additional details
- View Questions posted by your Community peers and upvote or comment on replies that you find interesting
- Discuss further with your Workfront Community peers
To disable email notifications for this thread, click the Options menu on the top right and select "Unfollow the conversation." This will prevent notifications from being sent to your email every time there is a new reply to the thread or comment.

Workfront

Show previous replies

C

CatherineKe

New Participant

@McKayWh @RexxMa We are in the process of migrating. Our Workfront currently uses SSO with federated IDs.

Our sandbox environments were migrated
Support is ready to migrate our production environment as soon as we give the go-ahead

We had a couple issues we worked out in sandbox-

caching when trying to log into Workfront for the first time via the console
existing Adobe IDs that were all capitals
noted that users (some?) will now have to select between “Personal” or “Company or School Account” when logging in

I’m looking for assistance in communicating the change to my users, and issues they may encounter when logging in for the first time. Does Workfront have a “template” or a “playbook” that we can start from, in preparing our communication?

Additionally, my current support account on Experience League uses my Adobe “Personal Account.” I’m wondering if it should use my “Company or School Account” instead? If so, could the history of my support cases be moved? Both account types use the same email address but have different passwords.

Thank you!

CynthiaBoon

Employee

Hey Cathy! I know that Rexx and McKay will have to handle technical questions, but Rexx sent me a Word doc that might help with the end user communication. I'm uploading the Word version so that anyone who might need it can download it and edit it for their org. Hopefully this helps!

IMS Migration Communication_clean.docx

E

EmmaG13

New Participant

Hello

@rexxma and @mckaywh

We are having Workfront migrated into the Adobe Admin Console next month. One of the questions that we are having difficulty around is SSO (single sign on).

Workfront has SSO in my organisation.

All other Adobe Products do not.

I would like to understand the impact of migration - we do not want to lose the ability to have SSO on Workfront but also to keep all other Adobe products using username/password log-in.

Any help would be amazing. I will be attending this event.

Thank You

Emma

E

EmmaG13

New Participant

As a note - I have investigated two admin consoles HOWEVER feedback from the community is that you need to keep logging in and out of Adobe products.

So for example Creative Studio who use Creative Cloud and Workfront for their job will need to keep logging in and out all day to get information on the artwork they are creating.

Kindest

Em

M

McKayWh

Employee

Hi @emmag13,

Suppose you set up SSO in the existing console. In that case, you can use SSO for all newly created users without converting any existing users to SSO (though you can convert Adobe ID users to Federated ID once it's been set up if desired). But if you set up SSO in that console, any new users would be created as Federated ID users and would have to log in via SSO, for all Adobe products in that console.

If you do not want other Adobe product users to log in via SSO, the recommendation would be to use a separate admin console, but as you mentioned, this creates more work for end users as they have to manage signing into multiple accounts.

Thanks!

ChloeWY

New Participant

@mckaywh @rexxma

We migrated to the Adobe Admin Console in March. We use SSO with federated IDs.

When I look at the Adobe Admin Console, it says I have 238 entitled users. But Workfront says I only have 187 active users. What does this mean?

When I deactivate old users, can I continue to do so in Workfront? Or will the Admin Console just re-activate them?

Thank you!

R

RexxMa

Employee

If you are seeing a discrepancy between WF active users and the Admin Console assigned users please submit a support case so we can investigate further. There are a variety of things that can cause this to occur so a support agent will need to access your console and WF. If you have some users who are showing as deactivated in WF but assigned in the AC provide the emails as examples to assist them.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded