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TobyHines
TobyHines
New Participant
Nov 12, 2020 1:45 PM UTC
Solved

Adobe Campaign CallCenter Outbound Call Integration

Hi,

has anybody integrated Campaign with an Outbound Call Center Software Solution?

Is it possible to have Outbound Call be a step in an Adobe Campaign?

Thanks a lot for any feedback,

Best regards

Toby

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Craig_Thonis
Craig_ThonisAccepted solution
Employee
Nov 13, 2020 2:00 PM UTC

Hi Toby,

 

As far as I'm aware, we cannot setup outbound calls within Campaign and the only integration that I'm aware of with a call center is that we can generate the targeting, create an outbound file, send that file to an SFTP where it can be picked up and ingested from the Call Center side.

 

Regards,

Craig

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3 replies

Jonathon_wodnicki
Jonathon_wodnicki
New Participant
Nov 18, 2020 4:17 AM UTC

Hi,

 

Robocalling? Would be a custom channel.

 

Thanks,

-Jon

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TobyHines
TobyHinesAuthor
New Participant
Jul 19, 2022 9:33 AM UTC

It is not really about "Robocalling" more about showing a potential to a call centre agent and have the call initiated once a call centre agent is avaible to talk.

 

Thank you for your input though! Cheers!

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Craig_Thonis
Craig_ThonisAccepted solution
Employee
Nov 13, 2020 2:00 PM UTC

Hi Toby,

 

As far as I'm aware, we cannot setup outbound calls within Campaign and the only integration that I'm aware of with a call center is that we can generate the targeting, create an outbound file, send that file to an SFTP where it can be picked up and ingested from the Call Center side.

 

Regards,

Craig

Translate
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