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Jayan_Sk
Level 2
Oct 5, 2023 7:12 AM UTC
Solved

Alert activity

I am trying to use the alert activity but I am getting an error saying that the record does not exist in database. I have added the operator to the workflow execution group.

I have attached the error screenshot.

 

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Marcel_Szimonisz
Marcel_SzimoniszAccepted solution
New Participant
Oct 5, 2023 7:21 AM UTC

Hello @jayan_sk,

each alert uses OOB delivery template, I have experienced same error when:

  • move packages from environment to environment. -> you just need to pick up the template again
  • you do not have necesarry rights -> ask for rights
  • indeed it does not exist -> create new one

     

 

 

Marcel Szimonisz

MarTech Consultant
for more tips visit my blog
https://www.martechnotes.com/

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4 replies

Marcel_Szimonisz
Marcel_SzimoniszAccepted solution
New Participant
Oct 5, 2023 7:21 AM UTC

Hello @jayan_sk,

each alert uses OOB delivery template, I have experienced same error when:

  • move packages from environment to environment. -> you just need to pick up the template again
  • you do not have necesarry rights -> ask for rights
  • indeed it does not exist -> create new one

     

 

 

Marcel Szimonisz

MarTech Consultant
for more tips visit my blog
https://www.martechnotes.com/

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    Jayan_SkAuthor
    Level 2
    Oct 5, 2023 8:09 AM UTC

    Thank you @marcel_szimonisz . Its working now

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    Marcel_Szimonisz
    Marcel_Szimonisz
    New Participant
    Oct 5, 2023 4:54 PM UTC

    what was the problem @jayan_sk ?

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