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Sanjana12
Level 6
August 7, 2024
Solved

Approvals

Hi, what could be the possible reasons for not receiving an email for approving a delivery although workflow notifications going out under Technical Deliveries folder? Also, adding to it:

1. What could be the reason for an approval not showing up on the Campaign Dashboard(not a workflow approval)

2. Assignees not receiving emails to approve delivery except the Campaign operator?

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Pradeep_Kumar_Srivastav
Pradeep_Kumar_SrivastavAccepted solution
New Participant
August 8, 2024

Hi @sanjana12 ,Have you verified if the assignees are receiving other emails from Adobe Campaign? If not, it's possible their email might be quarantined or they've opted out of receiving emails.

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Pradeep_Kumar_Srivastav
Pradeep_Kumar_SrivastavAccepted solution
New Participant
August 8, 2024

Hi @sanjana12 ,Have you verified if the assignees are receiving other emails from Adobe Campaign? If not, it's possible their email might be quarantined or they've opted out of receiving emails.

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