Audience Exclusion condition

Question

Hi All,

We have targeted specific recipient by Email/SMS in 1st send , now we want to set follow up Direct mail workflow to Recipient who have not clicked/opened on link present in Email/SMS delivery , how can we setup this , Thanks in advance.

ParthaSarathy · Accepted Answer

@at7140 , You can add additional condition as,

OR

ExclusionLog exist such as

[delivery/@deliveryCode] equal to abc123

If you want to get all the deliveries of a particualar campaign, wither provide condition as deliveryCode is included in abc1,abc2,abc3

or [delivery/@operation-id] equal to 123456 (campaign's primary key)

To this result audience you can send direct mail.

ParthaSarathy · Answer

Hi @at7140,If you have a delivery code or internal name of the delivery, you can query as below,Targeting and filtering dimension as Recipients, and Filtering condition as, Recipient delivery logs exist such as        [delivery/@deliveryCode] equals to abcdAND Tracking logs do not exist such as        [delivery/@deliveryCode] equals to abcdSo, this will result out all the recipients who were part of abc123 delivery but they haven't opened the delivery yet.If required you can add additional condition to broadLog as status equals to sent

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