Change of «example» in to "example" depending on language | Community
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J
jkkkkkkkkkkkkkkkkk
New Participant
February 20, 2024
Solved

Change of «example» in to "example" depending on language

  • February 20, 2024
  • 1 reply
  • 1002 views

Depending on the language we sent newsletter campaigns the signs «example» are automatically changed into "example" which I don't want to happen. Why does this happen and how can I prevent this? 

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Best answer by Craig_Thonis

Hi @craig_thonis,

Can you please help @jkkkkkkkkkkkkkkkkk further with the query?

Thanks!


Hi Sukrity,

 

I'm not sure off the top of my head. I would recommend opening a ticket with Support, as the HTML and encoding would need to be reviewed further.

 

Regards,

Craig

1 reply

Craig_Thonis
Craig_Thonis
Employee
February 20, 2024

Hi,

This is likely either one of two things:

 

1) The language in question does not know how to identify certain characters (so you'd need to take a look at the languages failing and see if the characters being translated are supported)

2) It could be an encoding issue which similar to point 1 may not support specific characters.

 

Without knowing specifics around the language or the HTML, I'm not sure if further assistance can be provided.

J
jkkkkkkkkkkkkkkkkkAuthor
New Participant
February 21, 2024

Hi Craig

Where can I find language failings or encoding issues? This doesn?t work in French:

«example» 

Best regards

Sukrity_Wadhwa
Sukrity_Wadhwa
Employee
March 8, 2024

Hi @craig_thonis,

Can you please help @jkkkkkkkkkkkkkkkkk further with the query?

Thanks!

Sukrity Wadhwa
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