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DavidSlaw1
New Participant
November 27, 2024
Question

Create dynamic content for email without complex if-then-else rules

  • November 27, 2024
  • 2 replies
  • 582 views

We need to personalize emails based on several attributes from a customer profile:

  • Customer Name
  • Country
  • Product Category Favorites

Problem

There are LOTS of countries and LOTS of Product Categories.  I do not want to write hundreds of conditional rules to run the campaign, nor do I want to maintain such a complex process.

 

Is there a way to use a look up file or a map datatype attribute  or some expression in the personalization script editor that looks up the content I need given a value in the customer's profile to return for use in the personalization block?

 

I could not find such a capability in the Adobe documentation.

2 replies

Sukrity_Wadhwa
Employee
January 17, 2025

Hi @davidslaw1,

Were you able to resolve this query on your own or do you still need help here? Do let us know.

Thanks!

Sukrity Wadhwa
_Manoj_Kumar_
New Participant
November 28, 2024

Hello @davidslaw1  You can do a lot of things with Personalization blocks.

 

Can you share some examples of your if else conditions? If will be helpful for us to recommend something based on the examples.

     Manoj     Find me on LinkedIn