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KristenCo4
Level 2
August 14, 2024
Solved

Delivery "to send" count 1 higher than actual qualifiers

I've been seeing an issue where my "to send" count of a delivery is always 1 record higher than who actually qualified.  For example, I have 1 qualified person in my delivery and can see them on the delivery dashboard under the delivery tab but my count says "2".  It will try to process "2" but only sends to the 1 person so my success rate is 50%.  Why is it adding on this extra record?

 

Thanks!

Kristen

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Heku_
Heku_Accepted solution
Level 5
August 15, 2024

Hello @kristenco4 

You should check the Delivery/Exlcusions tab and the Audit/Causes of exclusions to identify if there is some target there. Also you should check if there is some seed added.

 

Hope this helps!

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2 replies

Heku_
Heku_Accepted solution
Level 5
August 15, 2024

Hello @kristenco4 

You should check the Delivery/Exlcusions tab and the Audit/Causes of exclusions to identify if there is some target there. Also you should check if there is some seed added.

 

Hope this helps!

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    Sukrity_Wadhwa
    Sukrity_Wadhwa
    Employee
    September 5, 2024

    Hi @kristenco4,

    Was the given solution by @heku_ helpful to resolve your query or do you still need more help here? Do let us know.

    Thanks!

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    Sukrity Wadhwa
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