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SumitCh7
New Participant
May 21, 2024
Solved

Email BCC feature in Adobe Campaign Classic

  • May 21, 2024
  • 1 reply
  • 1072 views

Hi All,

 

Failing to send emails to BCC address.

We have hybrid implementation where we are sending emails from mid sourcing server managed by Adobe.

Made the following changes for this

1. Made 2 changes to server config in midsourcing, set archivingType = 1, and smtpbccaddress=<<bccEmail>. 

2. Checked the checkbox Email BCC in delivery template in marketing server.

 

Do we need to change anything in marketing server config file?

And what is the best way to debug the issue, could not find much information in delivery logs.

 

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Best answer by _Manoj_Kumar_

I believe a server restart is pending for the new updates

1 reply

_Manoj_Kumar_
_Manoj_Kumar_
New Participant
May 21, 2024

Hello @sumitch7 

For hosted and hybrid deployments. Adobe will have to enable this for you.

 

Please create a support ticket with them and share the BCC email address.

     Manoj     Find me on LinkedIn
    S
    SumitCh7Author
    New Participant
    May 21, 2024

    Hi @_manoj_kumar_ 

     

    Thanks for your respone!!

    Raised a ticket already, and got an update from Adobe that changes have been done but we are still not able to send email to BCC address. So was just checking if we are missing anything from marketing server side. 

     

    _Manoj_Kumar_
    _Manoj_Kumar_Accepted solution
    New Participant
    May 21, 2024

    I believe a server restart is pending for the new updates

         Manoj     Find me on LinkedIn
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