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Sreevarshini-P
Sreevarshini-P
New Participant
August 22, 2023
Solved

Error in connecting ExternalDB

  • August 22, 2023
  • 3 replies
  • 1165 views

Hi Community,

 

I am facing an issue while creating the External account for External Database. Can some one help me with this 

Here is the SS . While giving the test connection I am facing this error 

 

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Best answer by _Manoj_Kumar_

Hello @sreevarshini-p 

 

Looks like the ODBC drivers are not installed on the server. 

 

Contact the Adobe support team with the type of external DB you are trying to configure. They will install the relevant ODBC drivers.

 

 

3 replies

Sukrity_Wadhwa
Sukrity_Wadhwa
Employee
September 7, 2023

Hi @sreevarshini-p,

Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
Thanks!

Sukrity Wadhwa
_Manoj_Kumar_
_Manoj_Kumar_Accepted solution
New Participant
August 24, 2023

Hello @sreevarshini-p 

 

Looks like the ODBC drivers are not installed on the server. 

 

Contact the Adobe support team with the type of external DB you are trying to configure. They will install the relevant ODBC drivers.

 

 

     Manoj     Find me on LinkedIn
    Sreevarshini-P
    Sreevarshini-PAuthor
    New Participant
    August 24, 2023

    Hi @_manoj_kumar_ Will check with that 

     

    Thank you

     

    Craig_Thonis
    Craig_Thonis
    Employee
    August 22, 2023

    Hi Sreevarshini,

     

    This typically indicates that the proper packages have not been deployed and the server restarted.

     

    https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/accessing-external-database/configure-fda/config-databases/configure-fda-snowflake.html?lang=en

     

    If the application is hosted by Adobe, you can reach out to Campaign Support who can have the Adobe Ops team validate that the packages have been installed and install them if required.

     

    Regards,

    Craig

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