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Akila4
Level 2
December 29, 2023
Solved

Error - Please contact your Adobe Campaign administrator.

Hi all,


When working on a web application, after publishing it, I encountered an error where the application did not redirect to the next page when I checked it in the browser.

 

 

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Marcel_Szimonisz
Marcel_SzimoniszAccepted solution
New Participant
December 29, 2023

Hello @akila4 ,

that is normal behavious of web application made in adobe campaign. To prevent visitor to see actual error on your page code. To see actual error please run the web application in development mode.

 

  1. Open your web app in rich client (console)
  2. Navigate to preview tab
  3. Click on "Enable debug mode" check box
  4. Copy the created link
  5. Open your preferred browser and paste & load the link there.

 


Marcel

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5 replies

Sukrity_Wadhwa
Sukrity_Wadhwa
Employee
January 10, 2024

Hi @akila4,

Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
Thanks!

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Sukrity Wadhwa
Amine_Abedour
Amine_Abedour
New Participant
December 29, 2023

Hello @akila4 

 

Please check the web@default log file to have more info on the error. You can consult the log file here : 

Br,

Amine

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Amine ABEDOUR
    Marcel_Szimonisz
    Marcel_SzimoniszAccepted solution
    New Participant
    December 29, 2023

    Hello @akila4 ,

    that is normal behavious of web application made in adobe campaign. To prevent visitor to see actual error on your page code. To see actual error please run the web application in development mode.

     

    1. Open your web app in rich client (console)
    2. Navigate to preview tab
    3. Click on "Enable debug mode" check box
    4. Copy the created link
    5. Open your preferred browser and paste & load the link there.

     


    Marcel

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      Akila4Author
      Level 2
      December 29, 2023

      Thank you marcel!
      If I access the preview URL from the preview tab and open it in the browser, it works correctly. when I directly use the link provided in the dashboard tab, errors occur. Is there any difference?

       

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      Marcel_Szimonisz
      Marcel_Szimonisz
      New Participant
      December 29, 2023

      Could that the link is missing some parameters? Do you load recipient profile in the web app? Without seeing I might not help you 🙂

       

      Marcel

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