Error while trying to send SMS from Adobe campaign V8 | Community
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BhaskarJC
New Participant
April 25, 2023
Solved

Error while trying to send SMS from Adobe campaign V8

  • April 25, 2023
  • 3 replies
  • 1258 views

Hi All,

 

We are using Adobe campaign classic V8 and want to send sms. But when we try to send sms by querying on recipient schema we get the below error

 

I am already using routing as sms

 

 

Also ,the targeting dimension always comes as email not mobile phone. I have already entered both email and Phone no from 'Profiles & Target'. Please help me in getting rid of the error.

 

[an observation: The mobile no always get saved in '1234 234 123' format with gaps automatically. Could this be the issue.]

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Best answer by BhaskarJC

Hi All,

 

I got a mail from Adobe Support that the above mentioned issue is a known issue and has been reported to the Adobe Product Engineering team for resolution.

 

regards

Bhaskar Choudhury

3 replies

B
BhaskarJCAuthorAccepted solution
New Participant
May 2, 2023

Hi All,

 

I got a mail from Adobe Support that the above mentioned issue is a known issue and has been reported to the Adobe Product Engineering team for resolution.

 

regards

Bhaskar Choudhury

    Sukrity_Wadhwa
    Sukrity_Wadhwa
    Employee
    May 11, 2023

    Thanks for letting us know @bhaskarjc!

    Sukrity Wadhwa
    B
    BhaskarJCAuthor
    New Participant
    April 26, 2023

    Hi @craig_thonis 

    The issue is still persisting even if I create delivery activity from scratch and for some reason the the delivery is pointing towards the internal email delivery

    Why is the Delivery pointing towards the internal email delivery ?

     

    Craig_Thonis
    Craig_Thonis
    Employee
    April 25, 2023

    Hi Bhaskarjc,

     

    Did you perhaps copy and paste this delivery activity from another workflow? If so, can you try creating one from scratch to see if the issue persists?

     

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