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god_prophet
Level 6
November 4, 2024
Solved

How to delete an operator?

I have disabled some accounts, but I cannot delete them from ACC.

I get error:  cannot delete document type "Operator" since it is reference by another document of type "Content channel"

 

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god_prophetAccepted solution
Level 6
November 7, 2024

For the record: I was told by Adobe to just disable the users (account disabled set to "Yes"). So when migrition happens (from 7 to 😎 , they'll only carry on active accounts. 

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4 replies

god_prophetAuthorAccepted solution
Level 6
November 7, 2024

For the record: I was told by Adobe to just disable the users (account disabled set to "Yes"). So when migrition happens (from 7 to 😎 , they'll only carry on active accounts. 

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    Sukrity_Wadhwa
    Sukrity_Wadhwa
    Employee
    November 19, 2024

    Thanks for sharing your solution @god_prophet! 

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    Sukrity Wadhwa
    _Manoj_Kumar_
    _Manoj_Kumar_
    New Participant
    November 7, 2024

    Hello @god_prophet 

     

    Here is what you can do.

    • Find the Primary key of operator you want to delete.
    • Find the Primary key of some other operator.
    • Query all workflows, delivery templates, resources, Content Templates, workflow templates, campaign templates where createdby-id or modifiedby-id = primary key of operator you want to delete
    • Then update the value of modifiedby-id and  createdby-id with the value from step 2
    • Delete the operator.
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         Manoj     Find me on LinkedIn
      DavidKangni
      DavidKangni
      New Participant
      November 4, 2024

      @god_prophet 

      you should not delete an operator as they can be referenced to multiple objects (workflows, deliveries, schemas, forms, etc)

      Adobe added this restriction in the latest releases as it was possible before but the delete was creating multiple severe conflicts in the jobs.

       

      That being said, if you really need to delete an operator, you have to find all the objects created and/or modified by this operator, then assign them to an existing and valid operator. 

       

      Once the operator is not linked to any objects then you can delete.

      Thanks,

      David

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      David Kangni
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