How to solve character encoding issues in subject with emoji and special characters? | Community
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C
C_M_G
New Participant
November 3, 2017
Solved

How to solve character encoding issues in subject with emoji and special characters?

  • November 3, 2017
  • 12 replies
  • 13359 views

We're trying to send out an email with a fire emoji, represented by =?UTF-8?Q?=F0=9F=94=A5?=


It works fine for the most part, until an email contains higher ascii such as © or ó, at which point it starts trying to mix encodings and set the rest of the title as windows-1252 according to the header output, at which point you see the above =?UTF-8?...etc string printed out in the subject.

We're importing the data as UTF-8, and even tried the "Force Encoding" setting in the master template, but it still generates a broken, mixed-encoding title when it hits higher ascii.

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Best answer by adomas_galdikas

Hi,

You have to encode all non-english characters as well.

For example:

Å - =?UTF-8?Q?=C3=85?=

Ø - =?UTF-8?Q?=C3=98?=

Æ - =?UTF-8?Q?=C3=86?=

Ä - =?UTF-8?Q?=C3=84?=

å - =?UTF-8?Q?=C3=A5?=

ø - =?UTF-8?Q?=C3=B8?=

æ - =?UTF-8?Q?=C3=A6?=

ä - =?UTF-8?Q?=C3=A4?=

Subject: "K=?UTF-8?Q?=C3=B8?=benhavn =?UTF-8?Q?=F0=9F=98=81?= "

Will be visible as "København (emoji_is_here) "

12 replies

Jean-Serge_Biro
Jean-Serge_Biro
New Participant
April 16, 2018

Dear all,

More and more posts/tickets in the Adobe Campaign community, the LinkedIn groups, questions among AC users in other locations,  regarding emojis management issues...

It is time to ask to Adobe an effort to resolve this situation, as it is done in other competitors products.

So, please vote for this suggestion:

Emojis in mail object - Ease the use


Regards.
Jean-Serge

S
sghatge
Employee
April 16, 2018

I'm unable to add space between words, how can i achieve it.

S
sghatge
Employee
April 16, 2018

How did you manage to give space after each word ?

C
C_M_GAuthor
New Participant
December 8, 2017

Hm; then I guess the question is, does Adobe have a function that will apply that encoding? The data we're using in the title is not static, but from a resource we have.

    P
    PierreLE
    New Participant
    December 8, 2017

    Thanks !

    For those who need a Unicode/utf-8 conversion table : Unicode/UTF-8-character table

      A
      adomas_galdikasAccepted solution
      New Participant
      December 8, 2017

      Hi,

      You have to encode all non-english characters as well.

      For example:

      Å - =?UTF-8?Q?=C3=85?=

      Ø - =?UTF-8?Q?=C3=98?=

      Æ - =?UTF-8?Q?=C3=86?=

      Ä - =?UTF-8?Q?=C3=84?=

      å - =?UTF-8?Q?=C3=A5?=

      ø - =?UTF-8?Q?=C3=B8?=

      æ - =?UTF-8?Q?=C3=A6?=

      ä - =?UTF-8?Q?=C3=A4?=

      Subject: "K=?UTF-8?Q?=C3=B8?=benhavn =?UTF-8?Q?=F0=9F=98=81?= "

      Will be visible as "København (emoji_is_here) "

        P
        PierreLE
        New Participant
        December 8, 2017

        Hi,

        Does anyone find a solution to that problem ?

        Best regards,

        Pierre

        florentlb
        florentlb
        New Participant
        November 16, 2017

        Hi,

        I'm sorry I'm not sure of how to correct that. I'd recommend contacting our support team to have this investigated further and eventually be checked by our engineering team.

        Let me know if you find a solution in the meantime.

        Florent

        C
        C_M_GAuthor
        New Participant
        November 13, 2017

        Well that's a new one. Something's changed now, and even without a special character, it breaks.


        The subject is now being UTF-8 encoded, which results in the emoji marker being encoded again, and so it decodes to the raw text of the =?UTF-8 stuff instead of the emoji as intended.

        Example:

        Subject: =?utf-8?B?PT9VVEYtOD9RPz1GMD05Rj05ND1BNT89wqBTbGlja2RlYWxzJw==?=

        =?utf-8?B?IHRlc3QyQiBEZWFsczogV2F0Y2ggRG9ncyAoWGJveCBPbmUpIGF0IE1pYw==?=

        =?utf-8?B?cm9zb2Z0IFN0b3Jl?=

        C
        C_M_GAuthor
        New Participant
        November 13, 2017

        I just sent another test email to grab some screenshots:

        Subject: =?UTF-8?Q?=F0=9F=94=A5?= Emoji Test 1

        Result: https://i.imgur.com/D84v0UR.png

        Subject: =?UTF-8?Q?=F0=9F=94=A5?= Émoji Test 2

        Result: https://i.imgur.com/Q8Kgupo.png

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