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ratika
Level 3
Dec 17, 2022 9:04 AM UTC
Solved

Landing page loading issue

Hi,

 

Working on an unsubscription page for the lead schema. The preview is working fine. Even the URL that gets generated during the selection of a profile in the preview is working fine when opened in the browser.

But when sending the same link in an email it's showing as:

An error occurred. If this problem persists, please contact your Adobe Campaign administrator.

 

Using the below URL in Email HTML:

serverurl/webApp/APP37?id=<%=escapeUrl(cryptString(Leads.id))%>

 

Seems like there is some issue with id encryption but I have used the exact same link generated after publishing the landing page. Can someone please help?

 

Thanks

 

 

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Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
Dec 22, 2022 9:08 AM UTC

Hi @ratika 

you should not use PK of the table (Leads.id) when you sending an email.

Check if the table has Encrypted identifier column (@cryptedId) like Recipient table has and try with that.

 

Cheers,

Milan

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7 replies

Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
Dec 22, 2022 9:08 AM UTC

Hi @ratika 

you should not use PK of the table (Leads.id) when you sending an email.

Check if the table has Encrypted identifier column (@cryptedId) like Recipient table has and try with that.

 

Cheers,

Milan

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    ratikaAuthor
    Level 3
    Dec 22, 2022 11:26 AM UTC

    @milan_vucetic Yes we followed this approach only to rectify the issue and it worked

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      Shubham_Goyal__
      Shubham_Goyal__
      Level 6
      Dec 18, 2022 6:50 AM UTC

      Hi @ratika ,

       

      Go to Home>Monitoring>Overview>web@default & webmdl@default and try to look for any errors or warnings when you click on this landing pages. This might help you get to know the root cause of the problem.

       

      Br,

      Shubham

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      Rishabh_gupta17
      New Participant
      Dec 19, 2022 5:09 AM UTC

      Hi @shubham_goyal__ ,

      Thankyou for your help but we have checked logs there it is not showing any warning or error. It is the problem of encryption I think. 

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      AkshayAnand
      AkshayAnand
      New Participant
      Dec 19, 2022 6:36 AM UTC

      Hi @rishabh_gupta17 

       

      As suggested by @shubham_goyal__, there you would be able to see all the logs getting generated from publishing the WebApp to clicking on any CTA button and transition logs (If any). If you think it's a encryption error you can verify by sending an email to a customer and generating the full URL for the same customer using the same methods of encryption through Javascript and compare.

      Also try refreshing the link, sometimes due to connectivity issue or heavy traffic the issue can happen.

       

      Regards

      A

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