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navinKumar
navinKumar
New Participant
March 11, 2020
Solved

Recipient profile not visible under recipient folder.

  • March 11, 2020
  • 14 replies
  • 10637 views

Hello,

I have added few recipients using an import workflow (data upload --> enrichment-->deduplication --> update data). The worklow ran fine without any error, but I cannot see the newly added profiles under the recipient folder (profiles & Targets --> Recipient).

The newly added profiles can be viewed in the data tab of Data Schemas--> nms:recipient as well as the exteded recipient schema. Also, I can filter the recipient with query activity. 

 

What could be the issue?

 

Thanks & regards,

Navin

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Best answer by geoffreyl240454

Thanks @navinkumar,

Could you please go to the recipient folder and click on "Display contents of sub-folders":

Then, if you sort by last modification date, you should see your recipients.

The folder can be displayed by a right click into the list, configure list..., double-click on the folder link.

If the folder information is empty, the recipient is "nowhere" and the foreign key of the folder should be updated for this recipient in order to add it to a folder.

If you need further information, feel free to ask.

Thanks

Geoffrey

14 replies

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navinKumar
navinKumarAuthor
New Participant
March 11, 2020

Hi @ geoffreyl240454

 

Thanks for the reply. 

I am not trying to update here, just insert data and have already selected the "recipient" folder to update. Could you please tell me where /how can I provide the link?

 

Thanks,

Navin

geoffreyl240454
geoffreyl240454
New Participant
March 11, 2020
Thank you @navinkumar, you should try to add the folder link into the fields to update section and select one recipient folder. Thanks, Cheers, Geoffrey
navinKumar
navinKumarAuthor
New Participant
March 11, 2020

Hi @ geoffreyl240454

I have not created a new folder. I just added the "recipients" in the updated dimension in the update data activity.

 

Thanks,

Navin

geoffreyl240454
geoffreyl240454
New Participant
March 11, 2020

Hi @navinkumar,

Have you selected a folder where to create the recipient into the update data box?

Thanks

Geoffrey

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