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Seed Address Issue with incorrect FirstName in Email Delivery

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Hi Team,

Can you please help to know as to why the seed address FirstName comes incorrect in Delivery Log as well as in Email Delivery Personalization field?

When i went to Campaign Dashboard, under Delivery - I can see Delivery Log section says FirstName something different.

Please reply ASAP. I need to answer.

Thanks!

Arvind Gupta

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Jean-Serge_BiroAccepted solution

Level 10

Hi Arvind,

With your additional explanations, by now I understand your mistake:

because you don't use Firstname standard field (used by the 1st and 2nd tab of Seed address form) but Smart(FirstName) in Additionnal data (targetData XML element). Hence you must fill the value in the corresponding "field" in the 5th tab of Seed address form, by using an XML syntax. The better is to give an alias to Smart(FirstName) so the XML element is clearer.

Regards.
J-Serge

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pablo_rosero1

Level 9

Hi Arvind,

Just to clarify, is this Campaign Classic?

Can you please post screenshots?

Meanwhile you can test the correct names match the corresponding email address using Personalization fields.

Any ideas, Adhiyan Garima Gakhar?

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arvindg6798644Author

Level 2

Team, Please help. Let me know if my question sounds incorrect or not able to understand. Will try to explain in easy words.

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arvindg6798644Author

Level 2

Can someone please reply.

If this is not the correct group, then please pass it to POC for Adobe Campaign members.

Thanks in advance!

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arvindg6798644Author

Level 2

Team, Please reply. _/\_

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