Seed Address Issue with incorrect FirstName in Email Delivery

Forum|Forum|7 years ago
December 20, 2018
14 replies
4523 views

Hi Team,

Can you please help to know as to why the seed address FirstName comes incorrect in Delivery Log as well as in Email Delivery Personalization field?

When i went to Campaign Dashboard, under Delivery - I can see Delivery Log section says FirstName something different.

Please reply ASAP. I need to answer.

Thanks!

Arvind Gupta

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Best answer by Jean-Serge_Biro

Hi Arvind,

With your additional explanations, by now I understand your mistake:

because you don't use Firstname standard field (used by the 1st and 2nd tab of Seed address form) but Smart(FirstName) in Additionnal data (targetData XML element). Hence you must fill the value in the corresponding "field" in the 5th tab of Seed address form, by using an XML syntax. The better is to give an alias to Smart(FirstName) so the XML element is clearer.

Regards.
J-Serge