Sending a "Plain Text Only" Email | Community
Skip to main content
KelFromLondon
KelFromLondon
Level 2
Apr 16, 2019 9:03 AM UTC
Solved

Sending a "Plain Text Only" Email

We have a group of recipients whose email domain blocks any emails containing HTML.

Is there a way to create an email that is a text version only? We'd like to send recipients a text only email, not as a fallback but as the only version.

Greateful for any suggestions.

(Campaign Classic 6.1)

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Venu_Reddy
Venu_ReddyAccepted solution
Level 6
Apr 16, 2019 1:14 PM UTC

Hello KelFromLondon​,

I presume yes. Messages are sent in HTML or text format by default, according to recipient preference.

You can change the format of email messages sent. To do this, edit the delivery properties and click the Delivery tab.

And select the option Send all messages in text format

The message is sent in text format. HTML format will not be sent, but used for the mirror page only when the recipient clicks on the message.

For more details click here https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_emails_Defining_the_email_content.html#Selecting_message_formats

Regards,

Venu

View reply

3 replies

DavidKangni
DavidKangni
New Participant
Apr 16, 2019 1:49 PM UTC

Hi Kelli,

You can also use the recipient preferences but you need to make sure that e-mail format field in recipient table is updated accordingly.

Thanks

David

Translate
David Kangni
KelFromLondon
KelFromLondonAuthor
Level 2
Apr 16, 2019 1:28 PM UTC

Thanks Venu,

Tried your suggestion and it worked! We were looking at recipient preferences, but it makes much more sense to override those preferences within the delivery.

Best,

Kelli

Translate
Venu_Reddy
Venu_ReddyAccepted solution
Level 6
Apr 16, 2019 1:14 PM UTC

Hello KelFromLondon​,

I presume yes. Messages are sent in HTML or text format by default, according to recipient preference.

You can change the format of email messages sent. To do this, edit the delivery properties and click the Delivery tab.

And select the option Send all messages in text format

The message is sent in text format. HTML format will not be sent, but used for the mirror page only when the recipient clicks on the message.

For more details click here https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_emails_Defining_the_email_content.html#Selecting_message_formats

Regards,

Venu

Translate
Terms & ConditionsAccessibility statement

Loading footer...