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ihm185
Level 3
Dec 28, 2018 7:50 AM UTC
Solved

SMS Content Tab missing

Hi Adobe team,

I am trying to setup sms campaigns in adobe campaign classic. I followed the documentations and set up the external accounts as well by entering the relevant fields provided by the sms vendor.

I duplicated the default sms template and setup the routing properly.

When i create a new delivery and select the sms template, I am not finding any tab to enter the sms content. Please help me fix this.

please refer to the screenshot .

Best regards,

Imran

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Jonathon_wodnicki
Jonathon_wodnickiAccepted solution
New Participant
Jan 2, 2019 9:39 PM UTC

Hi,

The OOTB SMS template has delivery mode set to External. You can either change it to Bulk delivery using mass update, or create a new template, which will default to Bulk.

Thanks,

-Jon

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2 replies

ihm185Author
Level 3
Jan 4, 2019 10:58 AM UTC

Thank you so much Jon.

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Jonathon_wodnicki
Jonathon_wodnickiAccepted solution
New Participant
Jan 2, 2019 9:39 PM UTC

Hi,

The OOTB SMS template has delivery mode set to External. You can either change it to Bulk delivery using mass update, or create a new template, which will default to Bulk.

Thanks,

-Jon

Translate
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