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anjalis9208738
New Participant
April 25, 2019
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SMS Delivery error- Retry Pending- Failed Unreachable

  • April 25, 2019
  • 4 replies
  • 3750 views

Hi All,

We are stuck with where our SMS delivery is not going out and displays the below error in the sms delivery logs.

04/25/2019 11:12:04 AM Failed Unreachable +9********* MTA-#ID# Error in delivery part #ID#: INT-#ID# The HTTP query returned a 'Internal Server Error' type error (500)\ The XML element params must contain an attribute 'endPointSend'.\

The SMS external account config is below-

The SMS delivery is stuck in Retry Pending and we are not sure if the issue is with campaign or the SMPP provider.

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    Best answer by DavidKangni
    1. general tab


    2. Mobile tab
      Thanks

    4 replies

    DavidKangni
    DavidKangniAccepted solution
    New Participant
    May 1, 2019
    1. general tab


    2. Mobile tab
      Thanks
    David Kangni
      A
      anjalis9208738Author
      New Participant
      April 29, 2019

      Hi Jon,

      Can you please advise what should be correct selection for the

      1. " Mobile tab-> Mobile channel connector? CLX (SMPP)?"
      2. "connector tab->Activation mode and Access of the url connector values?"

      Is there something which I need to get from the vendor?

      Thanks a lot in advance!

      DavidKangni
      DavidKangni
      New Participant
      April 25, 2019

      Hi,

      You should use extended generic SMPP to configure your provider. As Jon said, CLX and Netsize are different provider.

      Thanks

      David 

      David Kangni
        Jonathon_wodnicki
        Jonathon_wodnicki
        New Participant
        April 25, 2019

        Hi,

        CLX connector is netsize.jsp?

        Thanks,

        -Jon

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