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ashish_gra
Employee
July 14, 2022
Solved

subscribers unsubscribing from newsletter are still in the subscription list

  • July 14, 2022
  • 2 replies
  • 985 views

Hi @1905403 

The subscribers that are unsubscribing from newsletter are still in the subscription list. I have triggered the mail with the OOTB unsubscription webapp, when clicking on unsubscribe the user should unsubscribe from the service but the user is still showing in the subscription list in my service. Kindly help me out here. 

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Best answer by Marcel_Szimonisz

Hello @ashish_gra ,

depends how your unsubscription logic is done. If you are updating the recipient profile fields


or you unsubscribe them from the service

 

 https://experienceleague.adobe.com/developer/campaign-api/api/sm-subscription-Unsubscribe.html

 

var recipient = {recipient: {_key: "email", email: "john.smith@example.com"}}
nms.subscription.Unsubscribe("SVC1", recipient)

 

Can you check the web app what it actually does and let us know? 

 

 

Marcel

 

 

2 replies

Sukrity_Wadhwa
Sukrity_Wadhwa
Employee
July 28, 2022

Hi @ashish_gra,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!

Sukrity Wadhwa
Marcel_Szimonisz
Marcel_SzimoniszAccepted solution
New Participant
July 14, 2022

Hello @ashish_gra ,

depends how your unsubscription logic is done. If you are updating the recipient profile fields


or you unsubscribe them from the service

 

 https://experienceleague.adobe.com/developer/campaign-api/api/sm-subscription-Unsubscribe.html

 

var recipient = {recipient: {_key: "email", email: "john.smith@example.com"}}
nms.subscription.Unsubscribe("SVC1", recipient)

 

Can you check the web app what it actually does and let us know? 

 

 

Marcel

 

 

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