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Employee
Sep 29, 2022 8:41 PM UTC
Solved

Supervisor group

Hi all,

Do you know how a client gets into the supervisor group (how do their e-mail get into the supervisor group so that whenever a workflow being monitored by “supervisors” fails then they are automatically notified)

Thanks,

Matteo

 

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ParthaSarathy
ParthaSarathyAccepted solution
New Participant
Sep 30, 2022 5:32 AM UTC

Hi @mattema ,

In your workflow you can assign an Operator group for 'Supervisors' to get alert if the workflow fails.

Lets consider 'Workflow Supervisors' operator group as Supervisor in the current Workflow.

In order to get alert mail to your client when WKF fails, You can create an operator account and assign operator group  'Workflow supervisor' in Operator access rights.

 ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups

3 replies

ParthaSarathy
ParthaSarathyAccepted solution
New Participant
Sep 30, 2022 5:32 AM UTC

Hi @mattema ,

In your workflow you can assign an Operator group for 'Supervisors' to get alert if the workflow fails.

Lets consider 'Workflow Supervisors' operator group as Supervisor in the current Workflow.

In order to get alert mail to your client when WKF fails, You can create an operator account and assign operator group  'Workflow supervisor' in Operator access rights.

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 ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
MatteMaAuthor
Employee
Oct 4, 2022 1:11 PM UTC

Hi Partha,

my client is asking me where to do this? Happy to catch up offline. Tks,Matteo

 

  

 

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ParthaSarathy
New Participant
Oct 4, 2022 2:05 PM UTC

Hi @mattema ,

you can create operator under /Administration/Access Management/Operators/

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 ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups