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roro_coeur
Level 3
Oct 22, 2020 1:12 PM UTC
Solved

Unable to reset operator password with api

Hello,

I am trying to change an operator password with this JS code :

 

var resetPassword = NLWS.xtkOperator.ResetPassword("login123", "newpassword");

 

but I get Method 'ResetPassword' unknown in schema 'xtk:operator'.

 

Any clue why?

 

Thank you for your help,

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roro_coeurAccepted solution
Level 3
Oct 29, 2020 3:17 PM UTC

Using the method HashPassword works : 

NLWS.xtkSession.HashPassword("new_password");

And use the value to update the password column in the operator table.

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7 replies

roro_coeurAuthorAccepted solution
Level 3
Oct 29, 2020 3:17 PM UTC

Using the method HashPassword works : 

NLWS.xtkSession.HashPassword("new_password");

And use the value to update the password column in the operator table.

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    Mukesh_Gattu_SA
    New Participant
    Oct 22, 2020 7:01 PM UTC

    Hi @roro_coeur ,

     

    Are you using the loadLibrary to load the method implementation ? Seems like workflow could not reference the method implementation.

    Please add below.

    loadLibrary("namespace:xxx.js"); // replace the placeholder with the .js information.

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    roro_coeurAuthor
    Level 3
    Oct 29, 2020 1:08 PM UTC
    Hi Mukesh, which library should I load? I don't see any operator.js livrary?
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    _Manoj_Kumar_
    _Manoj_Kumar_
    New Participant
    Oct 22, 2020 1:47 PM UTC

    Hello @roro_coeur ,

     

    It seems you are trying to run this code via a javascript activity in a workflow.

    You don't have administrator access that is why the reset password function is not accessible by your login.

     

    You can check the journal tab for more information. You will see an error which says "XTK-170020 Non authorized access to requested service (right 'admin' needed)."

     

    Operators with admin access can run this code without any issues.

     

    Thanks,

    Manoj

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    roro_coeurAuthor
    Level 3
    Oct 22, 2020 1:52 PM UTC
    Hello Mano, I am running the workflow containing the js activity with an admin operator. And I don't get the "Non authorized access to requested service" message.
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