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Arivu_Muthaiah
Arivu_Muthaiah
New Participant
June 2, 2025
Solved

Unable to Start/Restart a Workflow

  • June 2, 2025
  • 3 replies
  • 672 views

Hi,

 

I'm trying to publish a workflow and after its starting from the query it stops at the split condition.

Plus can see some new icon on the left instead of "Start" button at the worflow list and other options (start/restart) buttons greayd out.

 

Please advise!

    Best answer by ParthaSarathy

    @arivu_muthaiah , This kind of error will happen if you copy paste activities from one Workflow to the other workflow and if some link or attribute is missing in the new workflow. So try recreating the workflow without copy pasting it.

    3 replies

    Jyoti_Yadav
    Jyoti_Yadav
    New Participant
    June 3, 2025

    Hi Arivu,

     

    Error you shared is related to connection to the DB. Your server is unable to connect to Database.

     

    Thanks,

    Jyoti

      _Manoj_Kumar_
      _Manoj_Kumar_
      New Participant
      June 3, 2025

      Hello @arivu_muthaiah 

       

      Do you see any error in Audit/Journal tab of the workflow? Also, what is the state of the workflow? Paused or Start Requested

           Manoj     Find me on LinkedIn
        ParthaSarathy
        ParthaSarathy
        New Participant
        June 2, 2025

        Hi @arivu_muthaiah , delete the split activity, create a new split activity and reconfigure again. By doing this, mostly this issue will be sorted out.

         ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
          Arivu_Muthaiah
          Arivu_MuthaiahAuthor
          New Participant
          June 3, 2025

          There is no error message from the audit (or) journel. As soon as i start the workflow start/stop/play buttons were greyed out.

          Now getting this error message.

           

          ParthaSarathy
          ParthaSarathyAccepted solution
          New Participant
          June 4, 2025

          @arivu_muthaiah , This kind of error will happen if you copy paste activities from one Workflow to the other workflow and if some link or attribute is missing in the new workflow. So try recreating the workflow without copy pasting it.

           ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
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