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Sanjana12
Level 6
July 23, 2024
Solved

Webapp

Hi, a webapp that we use to download the client console is not working for our customers but is working fine for me. How to troubleshoot this issue? Thanks

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Pradeep_Kumar_Srivastav
Pradeep_Kumar_SrivastavAccepted solution
New Participant
August 1, 2024

Hi @sanjana12 ,

Are you saying that the software distribution web page (https://experience.adobe.com/#/downloads/content/software-distribution/en/campaign.html) is working for you but not for the client?

If so, here are a few things to check:

  1. Are they trying to log in using their Adobe ID?
  2. Do they have the necessary access? If not, please contact a Support Administrator to provide the required access.
  3. Consider opening an Adobe support ticket to further investigate the issue.
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2 replies

Pradeep_Kumar_Srivastav
Pradeep_Kumar_SrivastavAccepted solution
New Participant
August 1, 2024

Hi @sanjana12 ,

Are you saying that the software distribution web page (https://experience.adobe.com/#/downloads/content/software-distribution/en/campaign.html) is working for you but not for the client?

If so, here are a few things to check:

  1. Are they trying to log in using their Adobe ID?
  2. Do they have the necessary access? If not, please contact a Support Administrator to provide the required access.
  3. Consider opening an Adobe support ticket to further investigate the issue.
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Craig_Thonis
Craig_Thonis
Employee
July 23, 2024

Hi Sanjana,

Can you provide some specifics on the webapp, whether it worked in the past or if it is a new implementation, what kind of errors you are seeing, etc?

 

As it stands, the issue is a bit too vague to give any real guidance.

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