WKF-560043 Error while sending notification with delivery template 'notifySupervisor'. | Community
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Shrutii
New Participant
September 1, 2023
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WKF-560043 Error while sending notification with delivery template 'notifySupervisor'.

  • September 1, 2023
  • 2 replies
  • 1003 views

 

 

 

receiving this eeeor and because we are not able to receive notification when wkf fails ,please help

WKF-560043 Error while sending notification with delivery template 'notifySupervisor'.

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Best answer by ParthaSarathy

Hi @shrutii ,

By default, when you assign a supervisor in WKF Property, if the workflow gets failed, Notification will be sent to the assigned operator group using 'notifySupervisor' delivery template. And its delivery will be created under /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ . Navigate to this folder and search for 'Notification of the workflow supervisor' delivery and open it.

 

Go to 'Audit' tab > here you can able to see the reason for delivery failure.

Or in 'Delivery' tab, you can find the reason why a particular operator haven't received the alert email.

2 replies

ParthaSarathy
ParthaSarathyAccepted solution
New Participant
September 4, 2023

Hi @shrutii ,

By default, when you assign a supervisor in WKF Property, if the workflow gets failed, Notification will be sent to the assigned operator group using 'notifySupervisor' delivery template. And its delivery will be created under /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ . Navigate to this folder and search for 'Notification of the workflow supervisor' delivery and open it.

 

Go to 'Audit' tab > here you can able to see the reason for delivery failure.

Or in 'Delivery' tab, you can find the reason why a particular operator haven't received the alert email.

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    R
    rahul_kad
    New Participant
    September 1, 2023

    Hi @shrutii ,
    please help with the error screenshot.
    Meanwhile, in the WF properties, can you check if the Notifysupervisor template is being selected or not.
    try reselecting it else.

     

    Thanks

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