ACS - Schedule a report | Community
Skip to main content
eveline8
eveline8
New Participant
February 19, 2019
Solved

ACS - Schedule a report

  • February 19, 2019
  • 6 replies
  • 7174 views

Hi all,

I'm tring to schedule a report but I don't receive it in my email box.

Anyone has this problem?

Thanks,

E.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by JohnWi12

    Administration/Channels/Topology/Topology - Default Topology

    Review the rules that have been configured.

    6 replies

    eveline8
    eveline8Author
    New Participant
    February 21, 2019

    I can't find difference between the two different instance.

    Could be the permits to the users?

    J
    JohnWi12Accepted solution
    New Participant
    February 20, 2019

    Administration/Channels/Topology/Topology - Default Topology

    Review the rules that have been configured.

      eveline8
      eveline8Author
      New Participant
      February 20, 2019

      Hi John,

      where is this setting on Adobe Campaign? Where I can verify?

      Thanks

      J
      JohnWi12
      New Participant
      February 20, 2019

      When I first was setting up reports I noticed it uses the Default Topology for sending.  We have our Default Topology locked down and so it was not sending out reports to subscribers.  Not sure if that your environment settings but I thought I would mention it.

      John

        eveline8
        eveline8Author
        New Participant
        February 20, 2019

        Hi,

        I'm tring to schedule it from the menu share in the Report tab.

        I tried from another instance of ACS (another customer) and it works. So I think I have different user setting. Do you know what type of setting I have to set in my user to send reports?

        Thanks

        priyal_b
        priyal_b
        New Participant
        February 19, 2019

        How are you trying to schedule it? can you post more details/screenshot etc?

          Terms & ConditionsAccessibility statement

          Loading footer...