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eveline8
eveline8
Level 4
Feb 19, 2019 9:14 AM UTC
Solved

ACS - Schedule a report

Hi all,

I'm tring to schedule a report but I don't receive it in my email box.

Anyone has this problem?

Thanks,

E.

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    JohnWi12Accepted solution
    Level 5
    Feb 20, 2019 4:36 PM UTC

    Administration/Channels/Topology/Topology - Default Topology

    Review the rules that have been configured.

    View reply

    6 replies

    eveline8
    eveline8Author
    Level 4
    Feb 21, 2019 11:42 AM UTC

    I can't find difference between the two different instance.

    Could be the permits to the users?

    Translate
    JohnWi12Accepted solution
    Level 5
    Feb 20, 2019 4:36 PM UTC

    Administration/Channels/Topology/Topology - Default Topology

    Review the rules that have been configured.

    Translate
      eveline8
      eveline8Author
      Level 4
      Feb 20, 2019 4:08 PM UTC

      Hi John,

      where is this setting on Adobe Campaign? Where I can verify?

      Thanks

      Translate
      JohnWi12
      Level 5
      Feb 20, 2019 3:10 PM UTC

      When I first was setting up reports I noticed it uses the Default Topology for sending.  We have our Default Topology locked down and so it was not sending out reports to subscribers.  Not sure if that your environment settings but I thought I would mention it.

      John

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        eveline8
        eveline8Author
        Level 4
        Feb 20, 2019 9:56 AM UTC

        Hi,

        I'm tring to schedule it from the menu share in the Report tab.

        I tried from another instance of ACS (another customer) and it works. So I think I have different user setting. Do you know what type of setting I have to set in my user to send reports?

        Thanks

        Translate
        priyal_b
        priyal_b
        Level 3
        Feb 19, 2019 8:34 PM UTC

        How are you trying to schedule it? can you post more details/screenshot etc?

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