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MichaelNe2
New Participant
January 15, 2019
Approved

Adding a Merge Profiles function

  • January 15, 2019
  • 15 replies
  • 24561 views

Hi there,

Our team was surprised to find that there was not a merge profiles function on the tool. This was a feature of Campaign Classic, however we found that there are many data issues as a result of not having that function.

We have thousands of duplicate profiles on our org's instance of ACS. The unique identifier was not set as the email originally and now we have the issue of users unsubscribing and still being on the email communications because they have several profiles under the same email address in our system.

I had heard rumors that this was going to be an addition to one of the updates, but I have yet to see any official statements on that function. I would think this is a basic need across all organizations.

Please let me know if there is any development on this!

Thanks,

- Mike

    15 replies

    Sukrity_Wadhwa
    Sukrity_Wadhwa
    Employee
    January 9, 2024

    Thanks for sharing this idea! As mentioned by Eric, we will be considering this for future roadmap but there is no commitment at the moment.

    Sukrity Wadhwa
    J
    JohnWi12
    New Participant
    August 5, 2020

    I created a workflow that consolidate all subscriptions on to 1 profile.  It doesn't move history or other profile attributes.  After a period a time the merged profile will have no history, and I will them run a delete workflow.

     

    The workflow is pretty complicated and it use many file up and downloads to complete the process.

    vbennett
    vbennett
    New Participant
    August 5, 2020

    @johnwi12 thanks for the info!

     

    Did you do this workflow based off upload profiles?? 

     

    I am looking to merge profiles like you mentioned but when we switched to ACS we kept everything in profiles & don't use updates so I have tons of thousands of dups. I was hoping to do something like this but pulling from profiles from our ACS.

    J
    JohnWi12
    New Participant
    October 8, 2019

    It is a very complicated process but here is a screenshot.

    I
    itd6
    New Participant
    October 8, 2019

    would it be possible to provide a screenshot so I can replicate the workflow, please?

    J
    JohnWi12
    New Participant
    October 8, 2019

    I created a workflow in ACS that finds duplicate profiles and then move all the subscriptions to 1 of the profiles.  We had 50,000 profiles with multiple duplicates.  It took a couple of months, but we have consolidated all of the profiles.  I will in the future find all profiles(duplicates) that aren't tied to a service and remove them from ACS.

    I
    itd6
    New Participant
    September 30, 2019

    Any updates on this?? We have hundreds of thousands of duplicates and there doesn't see any way but manually handling them which is costing us WEEKS of work and frustration. We have normally over 1.5 million subscribers so this is a huge lift for us. Has anyone found a workaround?

    ericperrin
    ericperrin
    Employee
    May 29, 2019

    I know this is important, but there is no commitment for the moment.

    J
    JohnWi12
    New Participant
    May 29, 2019

    I met with Eric Perrin (ACS Product Manager @ Adobe) at this years Adobe Summit in the Customer Briefing center and he indicated that they were looking at bring the merging functionality from ACC to ACS. We really really need a solution to merge Profiles!

    ericperrin
    ericperrin
    Employee
    May 29, 2019

    Hello,

    An OOTB merge feature is not something in our roadmap.

    ACS as less ETL and data manipulation activities than ACC, and we will review which one could be integrated into the product.

    For the moment, this is not an open initiative.

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