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justinat1137566
justinat1137566
Level 2
Jul 23, 2018 4:03 AM UTC
Solved

Adobe Campaign / Analytics Integration Error

I have setup Adobe Genesis account for integration between AC and AA. The "Sending of indicators and campaign attributes" workflow was running fine for a month until last Friday when it started throwing the below error.

Anybody knows what could have caused this and what is the solution? I have checked that there were no changes to the operator rights.

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Hyder_Ziaee
Hyder_ZiaeeAccepted solution
Employee
Jul 23, 2018 8:12 AM UTC

Looks like the integration owner of the Data connector on Analytics side has been stripped off the admin privileges or the account deleted. Since the admin privileges are required for the API request to work, it is now throwing an error.

To correct, an Analytics admin will need to do the following:

  1. Login to Analytics
  2. Go to Admin > Data Connector
  3. Select the correct integration
  4. Go to Configure tab
  5. Click Take over link next to Owner
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2 replies

justinat1137566
justinat1137566Author
Level 2
Jul 23, 2018 8:23 AM UTC

Thank you Hyder for your quick response! The workflow is working again after updating the admin access in AA.

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Hyder_Ziaee
Hyder_ZiaeeAccepted solution
Employee
Jul 23, 2018 8:12 AM UTC

Looks like the integration owner of the Data connector on Analytics side has been stripped off the admin privileges or the account deleted. Since the admin privileges are required for the API request to work, it is now throwing an error.

To correct, an Analytics admin will need to do the following:

  1. Login to Analytics
  2. Go to Admin > Data Connector
  3. Select the correct integration
  4. Go to Configure tab
  5. Click Take over link next to Owner
Translate
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