AEM email content synchronization issues

Hi Naveen,

We faced the same issue. Post the successful integration of AEM and campaign, we were not able to see the templates when synchronized. When raised a support ticket, we were asked to change the password (new one) for campaign-remote user and it worked.

Also, sometimes, you may see the below error while synchronizing and AEM author url needs to be whitelisted by Adobe support team to resolve this.

FYI...

1. The campaign-remote user (default) needs to match the external account on Adobe Campaign. That is, the campaign-remote user's name and password must match the one you set in Experience Manager.

2. If you are creating some new user in AEM, then make sure to give same rights as campaign-remote user and set its password. Username and password should be same as the external account on adobe-campaign.

3. You can use campaign-remote user as well (no need to create any new one) but make sure that the password of this user is set in AEM (As by default, it is not set)

4. For testing use, you can use admin user and password.

Thanks Naveen,

I'll make sure that this is known and send your feedback to the product team so they can double check this OOB configuration.

In the meantime, please continue to use the admin account.

Florent

Hi Naveen,

Yes Adhiyan is right. I guess the campaign-api account was misconfigured in AEM, or the credentials entered in Campaign's external account that uses the campaign-api account to pull content from AEM were not the correct ones.

If you are uncomfortable in using the admin account, you can try reconfiguring the campaign-api user in AEM and update the external account in Campaign accordingly.

Hope this helps in understanding what happened there,

Florent.

Hi Florent,

I raised a ticket with Adobe support and they helped me resolve it but I can't say I'm particularly clear with the resolution provided.

I was asked to update the aem server configuration in Configuration > Platform > External accounts and change the account from "campaign-api" to admin and provide the admin user credentials.

While this has resolved the issue and I'm able to sync my content, I wasn't explained why this was required because the docs don't mention the need to use the admin user.

Any clue?

Thanks,

Naveen

Hi Naveen,

Can you share a screenshot of your synchronisation window in Campaign where all contents should appear and of your external account (hide at least part of the server URL for security)? If you have no error message it should mean either that:

• Wrong filter is applied in this window (like if all contents of the AEM instance are already linked to other deliveries, or if contents are not approved in AEM)
• AEM external account in Campaign is incorrectly configured
• Contents in AEM do not match the expected AEMResourceTypeFilter (they are not the same ones between AEM 6.1 and 6.2 for instance, so it can have changed too in 6.3)

If this still does not work, do you have a way to test it on a AEM 6.2 instance? 

I'd also recommend opening a ticket to support to have your configuration checked as your issue is uncommon.

Florent.

Hi Florent,

There is no trailing slash at the end of the URL and I think the cloud services are properly configured because I'm able to add custom personalization blocks / sections from Campaign in my email template.

Thanks

Naveen

Hi,

Can you check in the external account configuration in Campaign that there is no "/" character after the port number of the AEM authoring instance in the server address?

Can you also check that the Campaign service cloud configured in AEM is working properly?

Let me know,

Florent.