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mmbb110
Level 9
Jun 4, 2021 3:43 PM UTC
Solved

API

how to I analyze the 500 errors that are seen in the projects created in Adobe io for campaign API?

 

If I go to a project and click on api insight, I can see 500 error code, that occurred this week and last week, is there any way I can drill down further and get details about the actual failures or what caused the errors?

 

Thank you for any help.

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Craig_Thonis
Craig_ThonisAccepted solution
Employee
Jun 8, 2021 12:32 PM UTC

Hi mmbb,

 

I would recommend reaching out to Campaign Support to assist. With Campaign Standard you won't have as much access to the required logs in order to troubleshoot so Campaign Support and Campaign Ops would need to assist in getting the appropriate information to help isolate the issue.

 

Regards,

Craig

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2 replies

Craig_Thonis
Craig_ThonisAccepted solution
Employee
Jun 8, 2021 12:32 PM UTC

Hi mmbb,

 

I would recommend reaching out to Campaign Support to assist. With Campaign Standard you won't have as much access to the required logs in order to troubleshoot so Campaign Support and Campaign Ops would need to assist in getting the appropriate information to help isolate the issue.

 

Regards,

Craig

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mmbb110Author
Level 9
Jun 8, 2021 8:20 AM UTC
Hi, looking for some help on this please.
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